Field Service Technician

Field Service TechnicianWe are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.We are currently looking for a Field Service Technician to join us in our Kinston store.Basic Functions and Responsibilities:Performs basic diagnostic and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) productsResponsible for the disassembly, assembly, and repair of components and machinesPerforms all service tasks as assigned by the Service ManagerPrepares all forms (detail of work performed on repair orders) required in conjunction with job assignmentsReports any additional work required on equipment to the Service Manager, for proper and safe operation by the customerParticipates in all training programs as directed by the Service ManagerAccounts for all time and for all materials used in performing work dutiesMaintains a clean work area and performs work in a neat and orderly fashionReports any issues with shop tools, equipment or vehicles that are in a serviceable condition or are unsafe for useFollows all safety rules and regulations in performing work assignmentsExperience, Skills, and Knowledge Requirements:High School Diploma or equivalent experience required3+ year(s) of experience performing service repairsAbility to write diagnosis and work completed on routine reports (repair orders)Proficient knowledge of engines, transmissions, electrical systems and/or hydraulic systemsAbility to use personal computer and various types of diagnostic equipmentAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to perform basic repairs and required maintenance using special tools and equipment following Technical Manual proceduresAbility to speak effectively one-on-one with customersAbility to operate vehicles and equipment used for diagnostic purposesValid driver's license required for potential driving situationsAbility to operate a forklift, preferredMust possess set of toolsPhysical Demands:Weight Requirements: Lifting up to 50 lbs.Mobility: Squatting, bending, lifting, reaching, twisting, standing, and sittingVisual: Working with PC, smart devices, and close detailed workDriving: Occasional – Short and long distancesDexterity: Ability to grasp and manipulate standard tools and office equipmentNoise: Medium to HighOur employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.