Third-Party Delivery Operations Specialist

Job Description

Job Description

Location: New York, NY
Job Location Type: Hybrid

About Us

Teapulse is a modern tea atelier blending timeless tradition with contemporary taste and innovation. At Teapulse, we are re-creating the tea experience — crafting modern blends that harmonize wellness and creativity, paired with a pastry program further reflecting our cross-cultural DNA. Our vision is to ensure every sip and every bite tells a story of quality, care, and creativity.

Tea, coffee, and pastries — Reimagined.

As we continue to expand across North America, we are looking for an organized, hands-on Third-Party Delivery Operations Specialist to manage delivery platform operations across our nine New York locations, coordinate promotions, and work with store teams to grow delivery sales.

Key Responsibilities

• Manage daily operations on third-party delivery platforms, including menus, pricing, photos, item availability, and store hours.
• Coordinate with platform account managers on promotions, marketing opportunities, and operational issues.
• Monitor sales and promotional performance, prepare regular reports, and recommend improvements to meet sales and profitability goals.
• Support new store openings through platform onboarding, menu setup, and launch promotions.
• Work with store teams to resolve order issues and improve the delivery customer experience.
• Be willing to learn other responsibilities and take on ad-hoc assignments as needed.

Qualifications

• 1–2 years of experience in delivery platform operations, restaurant digital marketing, or a related field.
• Hands-on experience with delivery merchant portals such as DoorDash, Uber Eats, or Grubhub.
• Fluent in both English and Mandarin Chinese, with the ability to communicate effectively with platform partners and store teams.
• Strong attention to detail and communication skills, with basic proficiency in Excel or Google Sheets.
• Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment.
• Experience in the restaurant, food & beverage, retail, or hospitality industry is highly preferred.

Compensation & Benefits

• Base salary: $60,000–$80,000/year, commensurate with experience.
• Monthly performance bonus based on KPI achievement.
• Paid Time Off (PTO).
• Paid sick leave.
• Employee perks, including complimentary/discounted Teapulse products.

Join Our Team

This is an exciting opportunity to grow with a fast-scaling brand and play a key role in driving Teapulse's delivery business across North America. If you're ready to bring your platform operations experience to a brand redefining the tea experience, we'd love to hear from you! Join us and help shape the future of our brand across North America.