Quality Assurance Engineer

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption.Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. IVR QA Engineer Primary Skills Selenium, BDD - Behavior Driven Development, Zephyr, Cucumber Specialization Quality Engineering - Web Applications & Microservices: Associate SDET Job requirements Role: IVR QA Engineer Years of Experience: 8+ years Location: Remote/ Hybrid (Coppell, TX/NY/ CA) As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value. Job Description: We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels. ________________________________________ Key Responsibilities IVR & Contact Flow Testing • Validate IVR call flows, routing logic, and customer journeys • Perform end-to-end testing of inbound, outbound, and callback flows • Test voice, chat, and self-service interactions for accuracy and usability Functional & Integration Testing • Test integrations between Amazon Connect, AWS services, and backend systems • Validate APIs, Lambda functions, and data flows across systems • Ensure correct handling of user inputs, fallback scenarios, and edge cases Test Design & Execution • Design detailed test cases, test scenarios, and test data • Execute functional, regression, system, and integration testing • Perform smoke and sanity testing during releases Automation & Tools • Develop and maintain test automation scripts where applicable • Use tools like Cyara, Selenium, or API testing frameworks for validation • Support test automation for IVR and conversational flows Defect Management & Reporting • Identify, log, track, and retest defects • Work closely with developers and BA teams for issue resolution • Prepare test reports, status updates, and quality metrics Quality Assurance & Compliance • Ensure high-quality delivery aligned with business requirements • Validate compliance with security and data standards • Participate in UAT support and production validation ________________________________________ Required Skills & Qualifications • 3–8 years of experience in QA or testing roles • Hands-on experience in IVR / Contact Center testing • Experience with Amazon Connect or similar platforms • Strong understanding of call flows, routing, and telephony concepts • Experience with API testing and backend validation • Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch) • Experience in test case design, execution, and defect tracking • Strong understanding of SDLC, STLC, and Agile methodologies ________________________________________ Preferred Skills • Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools • Exposure to chatbot/voice bot testing (Amazon Lex or equivalent) • Experience in automation frameworks (Selenium, REST Assured, etc.) • Knowledge of contact centre platforms like Avaya or Genesys • Familiarity with CI/CD and DevOps testing practices ________________________________________ Soft Skills • Strong analytical and problem-solving abilities • Good communication and stakeholder coordination skills • Attention to detail and quality mindset • Ability to work in fast-paced, Agile environments Why should you apply for this role? As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients. Know more about PPE: DAE: CES: DI: Know what it’s like to work and grow at Brillio: Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. #LI-RJ1 Know what it’s like to work and grow at Brillio: Click here We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.