Helpdesk / Remote Support Engineers

LanceSoft Inc

This job is with Encode, Inc a fully owned subsidiary of Lancesoft

Role Purpose: Provide Tier 1/2 remote support for user issues, resolving incidents efficiently, and ensuring business continuity for hybrid/remote users.
Key Responsibilities:
• Respond to and resolve service requests and incidents submitted via the ITSM/ticketing system.
• Troubleshoot user issues across endpoint, network, O365, and basic security incidents.
• Provide remote support, password resets, software installs/updates, and guidance.
• Maintain clear service records, follow escalation and resolution protocols.
• Collaborate with onsite staff as needed.
Requirements:
• 2+ years in IT helpdesk or desktop support roles.
• Proficiency in Microsoft 365, Windows troubleshooting, and remote support tools.
• Strong written and verbal communication, and customer service attitude.
• Experience supporting hybrid/remote organizations preferred.

Apply

Vacancy posted 4 days ago

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