Teller

Overview Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Primary Responsibilities Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most. Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch‑related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately and complete Consumer AML/BSA/KYC related activities. Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain internal control standards, including timely implementation of internal and external audit points. Complete other related duties as assigned. Scope of Responsibilities The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important that the employee exemplify empathy, customer centricity, flexibility, digital fluency, entrepreneurial spirit and critical thinking in support of the company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch‑related operational issues are resolved efficiently and accurately, and to stay current on operational changes and demonstrate good risk management decisions. Managerial / Supervisory Responsibilities Not Applicable Education and Experience Required High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling. Proven verbal communication skills. Proven interpersonal skills. Proven ability to demonstrate exceptional customer service. Well‑organized, proficient with internet user‑level technology. Proven time management skills and prioritization skills. Education and Experience Preferred Bilingual based on branch needs. Physical Requirements Ability to stand for long periods of time. Prolonged use of hands and fingers. Ability to lift objects weighing 5 to 30 lbs. Ability to read fine print. Ability to interact with customers in an open, face‑to‑face work environment. Compensation $18.00 - $26.21 Hourly (USD). Location Altoona, Pennsylvania, United States of America. Benefits Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Equal Employment Opportunity Statement M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace. #J-18808-Ljbffr