Taxpayer Services Technician/Sr. Taxpayer Services Technician

Taxpayer Services Technician

Washington County Property Records and Taxpayer Services Department is hiring for a Taxpayer Services Technician. The person in this role provides customer service; record legal documents and research property, preparation and processing; and performs general office duties.

DESIRABLE EXPERIENCE:

• Experience in the title industry and or legal industry working with real property
• Critical thinking skills and experience interpreting County, State and Federal rules, regulations, statutes and policies for customers
• Communicate effectively with a wide variety of customers and a desire to provide accurate and attentive service

HOURS / DAYS: Monday through Friday, 8:00 AM to 4:30 PM. This position may be eligible for 12 days of remote work per week; however, work schedules and locations are subject to change based on departmental needs and are not guaranteed.

ANTICIPATED HIRING RATE: $21.53 - $29.26 Hourly (May be hired at the Sr. Taxpayer Services Technician level depending on qualifications)

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Job Summary

Provides customer service; completes financial and legal document research, preparation and processing, and performs general office duties.

Employment Criteria

MINIMUM QUALIFICATIONS: Education and Experience: High School diploma or equivalent. Prior experience with customer service, financial reporting, and database management is preferred.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
• Provide inclusive and equitable service to all members of the community with dignity and respect.
• Demonstrate support for the County's diversity, equity and inclusion program.
• Promotes a culture of continuous quality improvement in the workplace.
• Demonstrates knowledge of, or ability to learn, quality/continuous improvement.
• Uses a computer, calculator, ten-key machine, copier, bar code machine, ten keypad, telephone, fax machine, mail opener, scanner, microfiche machine, printer, and voter equipment.
• Demonstrates knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with supported division.
• Uses equipment required in the division of employment.
• Responds to both written and oral instructions.
• Gathers and analyzes information skillfully.
• Demonstrates accuracy and thoroughness.
• Considerable knowledge of English, spelling, punctuation and mathematics; ability to make work decisions in accordance with the laws and policies of supported division.
• Working ability to make accurate comparisons of verbal and numerical data.
• Working ability to solve problems.

Duties & Responsibilities

1. Respond to customer inquiries for various legal document related processes and services.
2. Make referrals to other departments as necessary.
3. Answer phone call inquiries by providing information or directing calls.
4. Review and process legal documents, applications, and forms for accuracy and completeness.
5. Research, analyze and verify records, reports, applications and other documents.
6. Conduct searches or communicate with representative's other divisions or government agencies.
7. Adheres to statutes, laws, and regulations; clarify interpretations of statutes laws, and regulations.
8. Collects, enters, scans, proofs, edits, corrects and verifies data in computer systems with or without established procedures or computer application.
9. Processes, sorts, checks for accuracy, and files department materials, i.e., forms, reports, licenses, certificates, deeds, applications, orders, vouchers, documents, legal instruments, or other materials in accordance with established routine and policy.
10. Process transactions, collect fees and process overpayments.
11. Collects and records a variety of receipts and disbursements for various funds.
12. Compiles data and calculates various financial statistical reports.
13. Prepares memos, correspondence, forms, statistical data, reports; proofs for accuracy and makes corrections.
14. Processes incoming and outgoing mail.
15. Prepares, maintains and files records.

Performs other duties as assigned.

Essential functions: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, and 15. WORK ENVIRONMENT Work is sedentary (sitting and/or standing_) in nature performed within the Government Center or satellite offices. Lifting requirement of 15 - 20 pounds on an occasional basis. Work may require assisted lifting of equipment up to 80 pounds. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, copy, cash register, microfiche and fax machine, and bar code machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and the level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required by personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.