Retail Store Manager

Company Overview
Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining
outstanding ponds, waterfalls, and other water features. We believe that each water feature should
be unique and welcome creative concepts. Our teams are made up of talented and creative
individuals, and as our company expands, we are constantly seeking to welcome more members to
our team!

Position Summary
As a Retail Store Manager, you will be responsible for the daily operations of the store, including
employee management, driving sales, and providing outstanding customer service to our clients.
You will play a key role in overseeing the store budget, inventory, merchandising, order fulfillment,
projects, and events, while also cultivating a creative and collaborative atmosphere that embodies
our dedication to customer success.

Responsibilities

• Oversee the training process for new employees, focusing on FFP culture, product knowledge, sales techniques, and various associate responsibilities. Ensure that all team members are held accountable for their individual KPIs and objectives.
• Develop staff by enhancing their knowledge and offering opportunities for ongoing growth; establish succession plans to prepare associates for future promotions.
• Ensure payroll alignment by managing store schedules, overseeing labor costs, and adjusting to business conditions according to weekly, monthly, and quarterly sales. Plan payroll and scheduling based on store traffic to guarantee that the team is adequately staffed to assist customers effectively.
• Establish an effective inventory management process by utilizing our POS and company software system. This includes executing essential business directives like price adjustments and ticketing procedures. To ensure loss prevention, focus on training associates, overseeing daily store activities, and ensuring that company policies are adhered to at all times.
• Uphold the store's visual standards in alignment with the company's culture and creative vision, ensuring that product displays are consistent with other locations. Take the lead in making decisions regarding visual merchandising strategies, tailored to the layout and specific requirements of the store.
• Responsible for maintaining appropriate product levels in both the greenhouse and on the sales floor by strategically planning and managing floor replenishment.
• Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships. Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Tasked in assisting in the cleaning and upkeep of the koi fish, plants, green houses, store tanks while ensuring the overall property is well-kept at all times. Keep the outdoor area well-maintained as necessary, which includes activities such as leaf blowing, weeding, and planting.
• Recognize the appropriate moments to refer a customer to another department within the organization, such as Construction or Service, while ensuring that all relevant information is collected.
• Perform any other duties and responsibilities as needed.

Qualifications

• 3-4 years of experience in Retail Store Management or similar industry - Required
• 3-4 years of experience managing and leading a team of associates - Required
• Heavy machinery operation experience - A Plus!
• Extraordinary interpersonal and communication skills, both verbal and written
• Ability to carry out job responsibilities in a high-volume, fast-paced setting
• Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs
• High School Diploma, GED or equivalent - Required
• Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required
• Familiarity with ponds, aquariums, aquatic plants or fish - a plus!

Position Information
Full-Time | Starting at $60,000/annually with growth opportunities **Depending on Experience**

Benefits
• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• High-growth and promotion opportunities!