Senior Operations Support Specialist

Manage, develop, and support the company's Policies and Procedures framework Ensure standardized and accurate document control and availability of current policies and procedures through SharePoint Use related systems and databases to expedite Policies and Procedures framework work Aid department-sponsored events for related programs Assist leadership with identifying, reviewing, updating, and implementing processes and tools Support internal and external reporting and compliance activities Identify and implement new and revised procedures in response to NERC standards and RTO process changes Manage the lifecycle of policies, procedures, standards, and operational documentation, including development, review, approval, publication, stakeholder communication, and periodic review Develop, implement, and present stakeholder training Serve as system administrator and subject matter expert for SharePoint, compliance databases, learning management systems, forms, reporting tools, and related applications Assist with dashboards, reports, metrics, and data analytics for Operations programs Identify, develop, and implement process improvements, workflow enhancements, and supporting tools Support program surveys, internal outreach activities, trainings, and sponsored events Investigate and maintain knowledge of utility and department needs and functions Review control room compliance-related reports for accuracy and completeness Perform audit preparation, including internal controls, audit readiness, RSAW narratives, and compliance evidence gathering Oversee annual review of compliance-related policies and procedures Provide technical writing expertise for organizational policies, procedures, standards, and operational documentation Requirements Bachelor's Degree in Business, Communications, Engineering, Engineering Technology, Instructional Design, Arts and Sciences, or relevant equivalent experience and/or education required Minimum of five (5) years of experience working with a document control system and maintaining company policies and procedures from development through implementation preferred Experience supporting NERC compliance programs, regulatory audits, or utility operations preferred Experience with instructional design methodologies and adult learning principles preferred Experience with document management and workflow systems preferred Experience developing training materials, technical documentation, and compliance evidence packages preferred Ability to analyze data and produce reports, metrics, and dashboards Experience in SharePoint preferred Ability to work independently with minimal guidance Excellent customer service skills Excellent verbal, written, and presentation skills; technical writing experience preferred Advanced PowerPoint skills and working knowledge of other Microsoft Office tools Exceptional organizational skills, accuracy, and attention to detail Must be authorized to work in the United States for any employer; ITC does not sponsor employment visas such as H-1B or TN visas Core Competencies Demonstrates expertise in managing and developing Policies and Procedures frameworks, ensuring compliance with NERC standards, and utilizing SharePoint for document control. Proficient in technical writing, data analysis, and developing training materials to support organizational needs. Highest-signal resume keywords Policies And Procedures Management NERC Compliance Programs SharePoint Administration Technical Writing Expertise Data Analysis And Reporting ATS Optimization Keywords Hard Skills Document Control System Instructional Design Methodologies Workflow Systems Training Material Development Compliance Evidence Packages Data Analytics Microsoft Office Suite PowerPoint Skills Audit Preparation Stakeholder Communication Soft Skills Customer Service Skills Verbal Communication Written Communication Presentation Skills Organizational Skills Industry Keywords NERC Standards Regulatory Audits Utility Operations Document Management Operational Documentation Tools & Technologies SharePoint Compliance Databases Learning Management Systems Reporting Tools Dashboards #J-18808-Ljbffr Jobtailor