FOOD RUNNER

Introduction
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Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Deliver food promptly and accurately from the kitchen to the appropriate table while maintaining proper food handling procedures.
• Verify table numbers, seat positions, modifiers, and guest requests before leaving the kitchen to ensure every order is delivered correctly.
• Utilize the restaurant's established pivot point seating system to identify each guest's seat position and serve meals without asking guests who ordered each item.
• Follow the direction of the Expeditor to ensure food is delivered in the proper sequence and within established service time standards.
• Announce each entrée when serving guests and verify that all meals are delivered to the correct individual.
• Inspect food before leaving the kitchen to ensure presentation, temperature, garnishes, and accompaniments meet restaurant standards.
• Notify the Expeditor immediately of any missing items, incorrect orders, or quality concerns before delivering food.
• Deliver complete orders, ensuring all sides, sauces, condiments, utensils, and special requests accompany each meal.
• In the absence of the Expo position, the food runners will expo in the event the Expediter is absent.
• Maintain communication with servers regarding food delivery status, table readiness, and guest needs.
• Assist servers by delivering beverages, bread, appetizers, desserts, and other items as requested.
• Monitor dining room tables after food delivery and communicate guest requests or concerns to the assigned server promptly.
• Remove unnecessary dishes or service items when appropriate and assist with maintaining a clean and organized dining room.
• Support table maintenance by assisting with clearing plates, resetting tables, and preparing dining areas for incoming guests when needed.
• Maintain cleanliness and organization of food runner stations, service areas, and kitchen pass-through windows throughout each shift.
• Refill service stations with plates, utensils, napkins, condiments, and other supplies to ensure uninterrupted operations.
• Follow all food safety, sanitation, and workplace safety procedures in accordance with company policies and local health regulations.
• Maintain awareness of menu items, daily specials, ingredients, allergens, and preparation methods to answer basic guest questions and support the service team.
• Communicate professionally and respectfully with kitchen staff, servers, bartenders, managers, and fellow team members to promote efficient operations.
• Respond calmly and efficiently during high-volume service periods while maintaining attention to detail and a sense of urgency.
• Assist with banquet, private dining, catering, or special events as assigned.
• Perform opening, side work, and closing duties according to established restaurant procedures.
• Maintain a clean, professional appearance and adhere to all company uniform and grooming standards.
• Perform additional duties as assigned by management to support restaurant operations.
• Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, display cases, refrigeration units, and beverage machines.
• Attend all departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
• Meet department uniform, appearance and grooming requirements.
• Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:


High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE AND COMMUNICATION SKILLS:


Ability to prepare, read and comprehend documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.

MATHEMATICAL SKILLS:


Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money.

REASONING ABILITY:


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

LICENSING:


Must be able to qualify for any and all licenses or permits required by local, state or federal law.

PHYSICAL DEMANDS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.