Desktop Support Technician Level II with Security Clearance

Tyto Athene is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities Provide support to end-users for PC, server, mainframe applications, and hardware. Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend system modifications to reduce user problems. Maintain currency and highest level of technical skill in field of expertise. Qualifications Experience managing network modernization work or system projects of similar scope and complexity. Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.). Capabilities needed to deliver in-person and remote IT aid. Excellent diagnostic, upgrade, and restoration abilities. Excellent vertical and lateral thinking. Superb time management skills. Clear written and verbal communication. Forbearing, flexible, and supportive. On site support in Westover, MA. Active CompTIA A+ Level II certification; i.e., Security+ certification. Active DoD Secret clearance. Travel Minimal, less than 10%. Compensation The compensation range for this position is typically between $20-$25/hr. Compensation is unique to each candidate and relative to the skills and experience they bring to the position. It may fall outside of the above‑stated range. Benefits Health/Dental/Vision 401(k) match Paid Time Off STD/LTD/Life Insurance Referral Bonuses Professional development reimbursement Parental leave Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law. #J-18808-Ljbffr