Lead Branch Sales Associate

Lead Branch Sales Associate - HVAC Products | Carrier Enterprise

Carrier Enterprise is looking for a Lead Branch Sales Associate for our Charlotte, NC location.

Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Benefits

• Health Insurance
• Health Savings Account (HSA)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities
• Paid Vacation and Sick Time
• Company-Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company-Paid Volunteer Time Off

Job Summary: The Lead Branch Sales Associate helps oversee the day-to-day operations within a physical branch. This role requires mentorship of Branch Sales Associates and Branch Warehouse Associates, as well as regular communication with customers. Lead Branch Sales Associates may also be responsible for procuring and managing inventory, participating in the interviewing process and onboarding new staff, and opening and closing the branch location. This position is eligible for monthly performance-based bonuses and incentives.

Duties and Responsibilities:

• Interact daily with internal and outside salespeople, vendors, manufacturers' representatives, and contractors to support smooth order flow, accurate product information, and strong service for both dealers and end users.
• Provide mentorship to other Branch Sales Associates and Branch Warehouse Associates to ensure adherence to company policies.
• Prepare and complete weekly cycle counts accurately, investigate discrepancies, and ensure results are documented and communicated so inventory records remain reliable.
• Provide strong customer service, including expert advice, technical assistance, answering questions via phone, email, and instant messaging.
• Safely operate material handling equipment, including forklifts and pallet jacks, in accordance with company policies and training requirements.
• Maintain showroom merchandising and re-stocking, assist warehouse personnel when needed, and help resolve customer relation concerns with dealers and end users as issues arise.
• Assist with store sales and margin goals and provide insight on how to meet those goals; work with the Branch Sales Manager on sales and margin components that impact the P&L.
• Manage freight claims for missing or damaged equipment/supplies by verifying details, completing required paperwork, submitting claims properly, and tracking status through resolution.
• May require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities.
• The responsibilities in this posting are not intended to be all-inclusive; additional responsibilities may be assigned as needed.

Qualifications:

• Ability to work well in a fast-paced retail store environment.
• At least 3-5 years of HVAC or similar industry knowledge/experience preferred.
• Heightened focus on providing excellent customer service.
• Must be sales-driven with the ability to lead and motivate sales and operational staff.
• May need to operate a Forklift. Prior Forklift certification preferred.

Requirements:

• High School Diploma or GED equivalent; Associate's Degree in business, marketing, or related field preferred.
• 1-3 years of proven and successful experience as a sales associate.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
• Computer skills are essential; proficiency with Microsoft applications.

Invitation to Apply: Whether you're looking for full-time or part-time opportunities, we'd love to have you join our team! If this sounds like the right fit for you, we encourage you to explore this role and discover everything else we have to offer.

Equal Opportunity Statement: Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.