Program Manager, Employee Experience & Events

Summary

Manages the development, planning, and execution of employee experience programs, recognition initiatives, and organizational events for The Johns Hopkins Hospital. Responsible for programs that celebrate employee contributions, foster a sense of belonging, and enhance the overall employee experience.

Provides program leadership and oversight for employee recognition and appreciation initiatives, including Spirit Ambassadors, employee service awards, employee celebrations, and other HR-sponsored engagement activities. Partners closely with Human Resources and hospital leadership to align programs with JHH's employee engagement priorities and organizational culture. Independently manages assigned programs and events from concept through execution, including budgets, timelines, vendor relationships, communications, and operational logistics. Evaluates program effectiveness and identifies opportunities to enhance employee participation and experience.

Essential Functions

Manages complex events from planning through completion, developing event plans, timelines, schedules, logistical requirements, and resources to achieve event objectives.

Leads event logistics and operations, coordinating venues, facilities, equipment, technology, catering, transportation, staffing, schedules, and on-site activities.

Manages event budgets and expenses, tracking expenditures, reviewing invoices, monitoring budget performance, and identifying opportunities for effective resource utilization and cost management.

Coordinates vendors and service providers, including obtaining quotes, supporting contract arrangements, monitoring deliverables, managing service issues, and maintaining effective vendor relationships.

Serves as a primary point of contact for event stakeholders, coordinating with leadership, committees, internal departments, partners, vendors, volunteers, and other stakeholders to ensure alignment and timely communication.

Leads cross-functional event teams and project activities, coordinating staff, volunteers, and other contributors and providing guidance regarding event responsibilities, timelines, and operational requirements without direct supervisory authority.

Develops and maintains event plans, procedures, schedules, checklists, communications, and other planning materials to support consistent and effective event execution.

Anticipates and resolves event-related issues, exercising independent judgment to address logistical, operational, vendor, and stakeholder challenges before and during events.

Evaluates event outcomes and prepares reports and recommendations, incorporating participation data, stakeholder feedback, financial results, and lessons learned to improve future events.

Participate in and manage special projects as needed.

Employee Experience & Engagement Programs

Develops, manages, and continuously improves hospital-wide employee experience programs and initiatives designed to promote employee appreciation, recognition, and a positive workplace culture, which align with the strategic plan of the hospital.

Provides program oversight for JHH employee recognition and celebration initiatives, including Spirit Ambassadors, employee service awards, employee appreciation events, and other HR-sponsored employee experience activities.

Partners with Human Resources and hospital leadership to develop and implement employee engagement activities that respond to organizational priorities and employee feedback, creating meaningful opportunities to recognize and celebrate employees.

Establishes and maintains an annual calendar of employee experience programs and events, ensuring alignment with JHH priorities, departmental needs, and available resources.

Evaluates the effectiveness of employee experience programs through participation metrics and employee feedback, identifying opportunities to enhance programming and strengthen employee connection to the organization.

Qualifications

Bachelor's Degree (Required)

One year of relevant education may be substituted for one year of required work experience, or one year of relevant professional-level work experience may be substituted for one year of required education.

A minimum of 7 Years of Experience directly related to the designated program is required. (Required)

Advanced knowledge of event planning and management, including complex event logistics, operations, stakeholder engagement, and on-site execution.

Strong project management and organizational skills to independently manage complex events, multiple priorities, timelines, resources, and deadlines.

Strong budget and financial management skills, including expense tracking, invoice review, budget monitoring, and financial reporting.

Salary Range: $37.60/hour - $62.08/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.