Barista - PT

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and tidy our bake case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. Essential Behaviors Maintain reliable and punctual attendance for scheduled shifts. Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays. Be positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. Supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. Always cheerful with customers, consistently going out of your way to help them. Show aptitude and willingness to learn new skills and acquire new knowledge in the store. Above all, enjoy being a barista! Operational Competencies Use varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently. Develop strong merchandising skills to maintain the café presentation and cleanliness. Run a register competently to serve customers quickly and reliably. Support the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows. Make food and drinks properly with ease and accuracy, using knowledge and available tools such as drink recipe guides and product spec sheets. Maintain café cleanliness through accurate execution of daily and weekly cleaning tasks during your shift. Follow and execute First In First Out (FIFO) practices and date product consistently and correctly. Support the bookfloor team willingly and effectively when needed. Understand loss prevention procedures and de‑escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store. Physical Requirements All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. Career Development Build café knowledge of the products we offer across beverage, bakery and savory options and gifting. Use this knowledge to maintain the presentation in an interesting and appetizing manner. Speak about and support key sales objectives such as new LTO items or café promotions and share this knowledge with customers and colleagues. Be able to make effective food and beverage customization recommendations to customers on varied items. Build knowledge and engagement for execution of café retail options. Understand and use Café training tools appropriately. Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably. Use this knowledge to support the success of key products and promotions. Benefits Less than 20 hours per week: Employee Discount, EAP, Sick Pay. Between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, 401(k) with Company Match. 30 hours or more: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. Compliance You will, of course, comply with all company policies and procedures. #J-18808-Ljbffr Barnes & Noble Booksellers, Inc.