Manager, Software Engineering, Agents

Manager, Software Engineer, Agents California, United States Location: San Francisco, Denver, Dallas, Boston, Atlanta Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware. With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination, and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity. What We Are Looking For: This role is opening as we scale the Agent organization to support a growing enterprise customer base, and it comes with real room to shape both the Windows Agent's technical direction and how the broader Agent team operates. We are looking for a Manager, Software Engineering to lead a small team responsible for Airlock Digital's Windows, macOS, and Linux Agents. This is a player-coach role with a clear technical focus: you will remain deeply hands-on in the Windows Agent codebase, shaping architecture, implementing features, reviewing code, and resolving complex defects. You will also manage four to five engineers across the Agent teams, setting clear expectations, coaching performance, supporting career growth, and creating accountability for delivery. The Windows Agent spans kernel-mode enforcement, a long-running user-mode service, local policy and data management, secure communications, and user-facing notifications. You will own its technical direction and outcomes across supported Windows environments. For the macOS and Linux Agents, you will provide people leadership and delivery oversight while partnering with engineers who bring the relevant platform expertise. Across all three platforms, you will work with product, QA, security, support, and cloud engineering to improve product quality and customer outcomes. As a security-critical product running on customer endpoints, this role carries shared responsibility for production incident response; you and your team participate in an on-call rotation for high-severity Windows Agent issues. Key Responsibilities: Lead and manage four to five engineers working across the Windows, macOS, and Linux Agents. Set clear expectations, provide timely feedback, support career development, and build a collaborative and accountable team. Own the technical direction and outcomes of the Windows Agent. Translate product and customer needs into sound designs and practical engineering plans while balancing near-term delivery with long-term product health. Remain hands-on in the Windows Agent codebase by implementing features, reviewing code, fixing high-priority defects, and contributing to complex kernel-mode and user-mode components. Lead Windows design, architecture, and debugging work, including difficult issues involving crashes, memory corruption, concurrency, performance, upgrades, system compatibility, and privilege boundaries. Provide people leadership and delivery oversight for the macOS and Linux engineers. Help establish priorities, remove obstacles, and maintain engineering standards while relying on platform specialists to lead detailed technical decisions. Partner with product management, QA, security, support, cloud engineering, and other stakeholders to coordinate delivery, manage risk, improve engineering practices, and deliver better customer outcomes. Required Skills & Qualifications: 8–12+ years of professional software engineering experience, including significant experience building native Windows software in C and C++, with strong knowledge of memory management, concurrency, performance, reliability, and low-level debugging. Deep Windows systems-programming expertise across user mode and kernel mode, including Windows drivers or comparable kernel-level components, Windows internals, and security boundaries between privileged and unprivileged processes. A record of designing, shipping, and sustaining security-critical endpoint or systems software where correctness, stability, performance, secure communications, and safe upgrade behavior are essential. Proven technical leadership in a mature software product, including architecture and design decisions, complex production diagnosis, and balancing delivery commitments with long-term maintainability. 3+ years of experience managing a small engineering team, including coaching, performance feedback, career development, delegation, and addressing team-health or performance concerns constructively. Clear written and verbal communication, sound judgment, and experience working across engineering, product, and customer-facing functions in a distributed organization. A bachelor's degree in computer science, engineering, or a related field is preferred but not required; equivalent practical experience is welcomed. What We Offer: We don't think money is everything, but we know it is an important part of your decision to apply for a role. This position has a salary range of USD [RANGE]. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws. At Airlock Digital we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, dental, and vision insurance – 401K Plan with 4% Company Match – Life and Disability Programs – Paid Parental Leave - Paid time off and Paid Holidays – Volunteer and Birthday Time off – Home Office Allowance Our Commitment: We believe in supporting our team members both personally and professionally. Named one of the USA's Greatest Places to Work in 2024 and 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work. We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible. All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. No contact from recruitment agencies, thank you Airlock Digital