Production and Industrial - Senior Site Specialist

M-F 7am-4pm100% Onsite Job Title: Senior Site Specialist As a part of the team, you ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you ll be supported in achieving your career goals! Location/Division Specific Information Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer s laboratory's business needs. How do we make an impact? The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, stockroom services, material handling, chemical/solvent tracking, and glass wash operations. May also include supporting life safety equipment inspection and lab services operations. What will you do? Use the company's or customer's inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing Perform laboratory services such as order delivery, glassware processing, chemical inventory receipt/reconciliation, life safety equipment inspection and lab services coordination. Create/maintains/reconciles various customer and company reports to ensure partner requirements are met Follow work processes as outlined by our written procedures Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe, and proactively communicates with supervisor, any customer concerns and/or potential problems Engages in process improvement activities May perform other responsibilities as assigned by management How will you get here? Education: High School Diploma, college degree preferred Experience: 2-3 years of equivalent experience, preferably within a laboratory setting or services. Demonstrated customer service, verbal, written, and presentation skills. Less experience, can be considered, provided that they have the right skill set to do the job. Knowledge, Skills, Abilities: Demonstrates ability to read, write and speak English fluently, using strong communication skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding the company's values. Possesses the interpersonal skills to be able to collaborate with various levels of company personnel & customers. Knowledgably operates handheld scanners and performs data entry function Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed. Works primarily at customer sites, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.) Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses. Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.