Booting Technician

Description : Booting Technicians are responsible for assisting with the enforcement of parking policies for vehicles on the streets that are in violation of multiple parking citations.

Job Purpose: We are looking for a mature dedicated employee to assist in the enforcement of the City’s parking citation policies and procedures. The successful candidate will be Responsible for supporting the Boot Officer with the installation and release of boots from vehicles. Our Booting Technicians are expected to be calm, clear of thought and in control at all times. They should always know the appropriate responses, no matter the situation in accordance with established policies and procedures. This position plays a vital role in achieving our revenue growth objectives.

Report To : Operation Manager and Field Supervisor

Booting Technician Skills we are looking for:

• Excellent communications skills
• Dependable
• Productive
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• Calm and Mature demeanor
• Knowledgeable of Basic Safety

Job Responsibilities:

• Survey the location and make sure it is safe for the Boot Officer to Install the boot.
• Take before and after pictures of vehicle being booted
• Always make sure the Boot Officer and booting process is done in a safe manner.
• Notify the Dispatcher by (two-way radio) when installing or releasing boot on scaffold vehicles
• Complete reports for booted vehicles and stolen boots
• Report existing or potential work hazards
• Assist an administrative team with special projects (CSB)
• Complete all required paperwork and reports in a timely and accurately manner
• Present daily reports as assigned, detailing service performance
• Maintain clean and tidy work area
• Perform other duties as assigned
• Document ALL dispatch and field activities

Education and Experience:

• High School Diploma or its equivalency
• Valid Class E Driver's License and clean driving history
• Six (6) months of experience in a position requiring public contact

Knowledge, Skills and Abilities

• Knowledge of City codes, ordinances, and state laws related to parking of vehicles on public streets and properties
• Knowledge of City streets
• Knowledge of traffic safety rules and safety rules related to the operation of a vehicle
• Skill in operating a police radio
• Skill in utilizing a boot-wheel locking device
• Ability to walk for an extended period of time
• Ability to exercise good judgement and tact in tenuous situations
• Ability to perform all the physical requirements of the position.

Technical Skills:

• Strong time management and organizational skills
• Basic PC knowledge and familiarity with electronic equipment (Intermediate Microsoft Work, Excel and Outlook skills)
• Great communication skills (verbal and written) with the ability to liaise at multiple levels
• High level of accuracy, speed, and data entry skills
• Attention to details
• Ability to relate well with others and work in a team environment Ability to work under pressure

Physical requirements include frequently lifting/carrying 25 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and a motor vehicle. Subject to walking, standing, sitting, and kneeling to perform essential functions. Working conditions are primarily outside with frequent exposure to temperature extremes, dust, damp/wet surfaces, and high noise levels