Hotel Front Office Manager
Crowne Plaza Valley Forge - King of Prussia
Job Description
Job Description
We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities:
- Handle the front desk budget and order office supplies as needed
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
- Generate occupancy reports and compile financial information for the general manager
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Have superb communication skills, management skills, and multitasking skills
- At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- Must possess a high school diploma or equivalent certification (GED)
- Prior hospitality experience of 1 year is required for this position
The Crowne Plaza Fairfield Inn Valley Forge - King of Prussia is located next to the King of Prussia Mall, one of the largest retail spaces in the US, located directly across from the hotel. Other nearby popular destinations include Valley Forge National Park and Greater Philadelphia Expo Center. Downtown Philadelphia, a must-visit choice for those who'd like to experience the area's historic landmarks, is just a short drive away. 18 event spaces totaling 24,000 square feet provide the perfect backdrop for your next business or social event.
Vacancy posted 22 days ago
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