Full-Time Team Member - South Austin

The UPS Store Team Member

A The UPS Store Team Member is responsible for assisting and delivering exceptional service to all customers. Services provided at the UPS Store include receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Team Member will grow into becoming an expert in services, products, and value options to advise customers by providing accurate information. The ideal Team Member has previous retail customer service experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. We have openings for Full Time and Part Time positions.

Compensation: $16 - $17 per hour with experience

This application is for consideration at the following South Austin locations:

The UPS Store at Slaughter & South Congress (Southpark Meadows) 8708 South Congress Avenue Austin, TX 78745

The UPS Store at Circle C Ranch 5701 W Slaughter Ln, Ste A130 Austin, TX 78749

As a The UPS STORE Franchisee, we value: TEAM, SERVICE, DEDICATION & FUN. We look forward to hearing from you!

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 35+ hours per week
• Artificial Intelligence (AI) Knowledge and Experience

Benefits

• Flexible Work Hours
• Paid Time Off (PTO)
• Holidays
• Formal On-the-Job Training Program
• Limited Benefits for Part-time Position
• 401(K) with Company Match