Patient Services Registrar - Lead

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated.

Leads frontline registration operations while performing high-level registration and administrative functions. Ensures efficient workflow, staff coordination, and quality performance across the registration team. Serves as the primary point of contact during assigned shifts, supporting both staff and departmental needs.

Key Responsibilities

• Perform advanced registration and administrative duties with a high level of accuracy and efficiency
• Coordinate daily workflow by assigning, organizing, and delegating tasks to registration team members
• Develop staff rotations, including workstation assignments, break schedules, and coverage planning
• Act as the first point of contact for staff support, issue resolution, and interdepartmental collaboration
• Monitor registration quality, identify errors, and provide real-time coaching and corrective feedback
• Provide leadership with feedback on employee performance and development opportunities
• Promote a positive and engaged work culture through clear expectations and recognition
• Maintain ownership of productivity, worklists, and performance metrics
• Ensure compliance with organizational policies, procedures, and regulatory standards
• Model professionalism, strong customer service, teamwork, and patient-centered care
• Demonstrate strong organizational, communication, and follow-up skills
• Maintain flexible availability to support operational needs (Monday–Friday with variable hours)

Qualifications & Requirements

• High school diploma or equivalent required
• Proficiency in computer systems and ability to navigate multiple platforms
• Experience with Cerner preferred
• Previous healthcare experience required
• Strong customer service and phone communication skills required
• Demonstrated leadership and team coordination abilities

Work Shift Details:

Afternoons, Primary hours: 2p-1030p, 3p-1130pPrimary days: Monday through Friday with occasional weekend rotationPrimary location: Main Campus ED with occasional rotation to Homer Glen

Department:

REGISTRATION