Customer Support Specialist - Des Moines, IA, Decatur, IL or Quincy,

Customer Support Specialist

Reporting to the NA Supply Chain Manager the Customer Support Specialist will be responsible for supporting end-to-end supply chain operations in a variety of functions in order to bring value to the company. This position will coordinate efforts with Sales, Supply Chain, Operations, and Logistics to provide an industry leading customer experience overseeing the order fulfillment process from entry to delivery.

Primary Responsibilities

• Serve as primary point of contact for assigned customers
• Answer customer inquiries via email and phone
• Manage customer complaint communications, returns, credits, and certificate requests

• Process customer orders accurately and efficiently within ERP
• Provide timely order confirmation and shipment status updates to customers
• Proactively identify and resolve order issues, track shipments, and expedite orders, as needed
• Execute the receiving and invoicing of direct shipment orders
• Maintain accurate customer records, order documentation, and system data for compliance

• Generate and analyze order-related reports to identify trends, improve service levels, and support business objectives.
• Serve as a key liaison to the Sales team to support salesforce functions and provide customer data and analysis
• Actively support continuous improvement efforts focused on increasing On-Time In-Full (OTIF) delivery performance.

Critical Skills and Competencies

• Superior verbal and written communications, problem-solving, and organizational skills.
• Demonstrated ability to handle multiple tasks and prioritized work load.
• Extensive keyboard and telephone use, sitting for extended periods of time.
• Strong computer skills, preferably with Microsoft Office applications and ERPs such as Oracle
• Willingness to learn, help others, and flexibility to adapt to change.

Education and Experience Requirements

• Bachelor's degree preferred, but not required.
• Two or more years of experience in Customer Service and/or Sales Support.
• ERP user experience. (Oracle, SAP, etc...)

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check.