Billing Analyst
Vaco Recruiter Services
Responsibilities
- Monitor and manage past-due customer accounts, researching and identifying reasons for outstanding balances
- Send customer statements via Excel and provide updates regarding payment status
- Investigate and resolve invoice discrepancies, including shipment, pricing, and billing issues
- Communicate with customers to determine causes for non-payment and work toward resolution
- Provide supporting documentation as needed, including credit memos, proof of delivery, and invoice details
- Conduct detailed account research and analysis to resolve outstanding issues
- Resolve open items causing customer orders to be placed on credit hold
- Review and analyze credit holds to determine root causes and facilitate resolution
Qualifications
- Soft B2B collections experience
- 13 years of accounts receivable and collections experience
- Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables
- Strong customer service and analytical skills
- Excellent problem-solving abilities
- Comfortable asking questions and escalating issues when clarification is needed
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Vacancy posted 3 days ago
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