Customer Care Coordinator - Remote / Telecommute

Job Title

Job Overview

Requirement/Must Have:

• Strong multitasking, critical thinking, and problem-solving abilities.
• Ability to quickly learn new systems and processes.
• Excellent communication skills.
• Reliable and adaptable, especially for after-hours scheduling.

Responsibilities:

• Answer and manage customer and engineer phone calls.
• Troubleshoot system or application issues and provide basic support.
• Coordinate service by transferring calls to technical support and dispatching engineers.
• Assist with ordering equipment and managing notifications related to system issues.
• Support transition to new software platforms and complete associated training.
• Own the E2E planning for the allocation and deployment of field resources.
• Apply critical thinking skills to ensure the consistent delivery of customer commitments.
• Manage and apply prioritization logic that aligns with customer commitments.
• Utilize problem-solving skills when reprioritizing activities and resources.

Nice to Have:

• Knowledge of SAP is preferred but not required.
• Customer-facing experience is preferred.
• Experience in medical device or healthcare.

Skills:

• Good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook).
• Strong organizational and time management skills with exceptional attention to detail.
• Ability to support complex projects and determine the critical path to improve timely performance.

Qualification And Education:

• A Bachelors degree or equivalent experience.
• The candidate should be able to independently perform important areas of standard professional level work.