Pharmacy Technician

Job Description

Job Description

We are seeking a highly motivated and detail-oriented Specialty Pharmacy Technician to join our team at Apex / IVX Health. The ideal candidate will have experience working with specialty medications and a strong understanding of pharmacy procedures.

ABOUT THE ROLE
The Pharmacy Technician works as a liaison between patients and healthcare organizations, with the primary role of ensuring patient safety while providing excellent patient service. This individual fields calls from patients, providers, and third-party payers, and helps to answer questions by listening, educating, and problem solving.

ESSENTIAL JOB RESPONSIBILITIES

• Ensures that patient's pharmacy needs are fulfilled in a timely, accurate and service oriented manner.
• Verifies insurance information and obtains necessary preauthorization
• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; preparing other pharmaceutical therapies
• Focuses on conflict resolution without blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and attempts new things
• Employs the interpersonal and advocacy skills necessary to deal with a diverse patient population successfully and professionally
• Ensures customer satisfaction by answering questions, resolving issues, and using proper phone etiquette; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations.
• Responds promptly to customer needs; Responds to requests for service and assistance.
• Remains focused and on-task; delegates appropriately; able to multi-task; avoids distraction; meets deadlines
• Plans for action; maintains a strategic outlook; seizes opportunities to enhance personal and professional development; Sees projects through to their final stage
• Assists with training new employees as necessary
• Adapts readily when new roles and responsibilities arise during times of organizational growth
• Works inter-departmentally to promote organizational development
• Participates in Quality Management activities, provides input on areas identified as needing quality improvement, and reports to the Quality Management Committee as necessary
• Maintain patient confidence by operating in compliance with HIPAA, local, state, and federal guidelines, and the organization's privacy policies

REQUIRED COMPETENCIES AND SKILLS

• Ability to perform duties in accordance with the organization's, state and federal policy and law
• Strong Interpersonal Skills, Written and Oral
• Communication Skills, Written and Oral
• Strong Data Entry Skills
• Ability to work independently under general supervision and effectively prioritize workload
• Ability to demonstrate workstyle flexibility and teamwork, including being pleasant with others on the job and displaying a good-natured, cooperative attitude
• Knowledge of basic medical terminology
• Sound understanding of all federal and state regulations including HIPAA and OSHA
• Knowledge and proficiency with standard office software applications including but not limited to Internet,
• Outlook, and Microsoft Office products

REQUIRED EDUCATION, CERTIFICATION, LICENSURE, & EXPERIENCE

• High School Diploma or GED
• Active and unrestricted pharmacist license in good standing, as required by the state(s) of practice.
• Minimum of 1 year pharmacy technician experience required
• National Pharmacy Technician Certification and certificate from accredited school in states where required

About IVX Health

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We're transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

Our Mission: To improve the lives of those we care for by redefining the care experience

Our Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions

Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.

Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

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