Care Staffing & Scheduling Manager (Home Care)

Care Staffing & Scheduling Manager (Home Care)

About Us: At Always Best Care of Fairfax, we believe that exceptional care starts with compassion and a personal touch. Our mission is to provide client-centered, personalized care that enhances quality of life and promotes independence for every individual we serve. We are more than caregivers—we are advocates, companions, and trusted partners in health and well-being -- we call ourselves, care professionals. If you're passionate about making a meaningful difference and want to join a team that values integrity, empathy, and excellence, we'd love to hear from you.

Position Overview: Always Best Care of Fairfax is looking for a high-ownership, fast-thinking Care Staffing & Scheduling Manager (Home Care) who thrives in a dynamic home-care environment. This role is critical to our ability to deliver consistent, high-quality care to clients and stability to our caregivers.

If you enjoy problem-solving under pressure, holding people accountable, and taking pride in full staffing coverage then this role is for you.

What This Role Is Really About

You are the daily owner of staffing execution:

• Ensuring every shift is covered
• Anticipating gaps before they become emergencies
• Balancing caregiver availability with client expectations
• Making real-time decisions that protect care quality

This is not a passive scheduling role. This is a responsibility-heavy, decision-driven position.

Key Responsibilities

Scheduling & Coverage Ownership

• Build, maintain, and adjust caregiver schedules to ensure 100% coverage
• Proactively manage call-outs, lateness, and availability changes
• Execute urgent staffing solutions when care disruptions occur
• Confirm shifts and follow up to prevent no-shows

Caregiver Management & Accountability

• Communicate expectations clearly to caregivers regarding reliability and professionalism
• Track attendance patterns and escalate issues proactively
• Support onboarding and training reinforcement related to scheduling standards
• Maintain strong working relationships while consistently enforcing policy

Client & Team Communication

• Communicate schedule changes clearly and professionally with clients and families
• Partner closely with care coordinators and leadership to prioritize cases
• Document all staffing actions accurately and in real time

Systems & Process Discipline

• Maintain precise records in scheduling and payroll systems
• Monitor overtime, hours thresholds, and compliance requirements
• Use data and patterns to improve scheduling efficiency

What Success Looks Like (First 90 Days)

• Minimal last-minute shift coverage gaps
• Reduced caregiver no-shows and call-outs
• Accurate schedules with minimal corrections
• Strong caregiver responsiveness and accountability
• Consistent, timely communication with clients and internal staff

Who Thrives in This Role

Calm under pressure Decisive and organized Comfortable managing difficult conversations Naturally proactive Strong sense of ownership and urgency

Qualifications

• Experience in home care staffing, healthcare scheduling, or high-volume workforce coordination is strongly preferred
• Strong phone, communication, and problem-solving skills
• High attention to detail with the ability to multitask
• Comfortable working in fast-paced, real-time environments
• Proficiency with scheduling and documentation systems

This Role Is Not a Fit If You:

• Prefer predictable, low-urgency workdays
• Avoid accountability conversations
• Become overwhelmed by frequent schedule changes
• Need constant direction instead of owning outcomes

Why You'll Love it Here:

• Competitive pay: $18.50 – $28.50 / hr
• Eligible for overtime.
• Growth opportunities—your hustle will be rewarded.
• A mission-driven team that values your ideas and energy.
• Make a difference every single day.

Join our team and make a difference in the lives of others!

Always Best Care of Fairfax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected status.