Customer Service Representative (Hybrid) - 1st Shift
$21.28 - $26.78 per hourcare.ai
Job Title
Work Flexibility: Hybrid
Schedule:
1st Shift: Mon Fri, 8:30am 5pm CT
Hybrid: Onsite approx. 1x/month
Overtime based on business needs
What You Will Do:
As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
Maintain customer pricing in systems of record, including entering contracts as required
Implement and support Quality initiatives throughout Customer Service workflow
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
Provide support beyond standard hours as needed if call volume and/or workload require additional time
What You Need:
Required
High School Diploma or GED
Two (2) years' relevant work experience
Will demonstrate minimum 50 WPM typing speed
Ideal candidate resides within 1 hour of Wood Dale, IL location
Preferred
Experience as account representative; ERP, CRM, SAP systems
Hospital or medical field experience; hospital purchasing
United States of America Pay Ranges:
USN: $21.28 - $26.78 USD Hourly
US10: $23.41 - $29.46 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: None
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.
care.ai$21.28 - $26.78 per hour
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