Financial Aid Customer Service Representative/Office Assistant

Financial Aid Assistant

This position is only open to eligible CCA students. If you are unsure of your eligibility, please contact the Financial Aid Office. If you are not an eligible CCA student, your application will not be considered. The primary goal of this position is to aid and support the Financial Aid Office. The Financial Aid Assistant will provide customer service to students over the phone, in person, through email, and online using our virtual communication platform. This student would be expected to learn general and in-depth financial aid information and have the knowledge on how to assist in completing a FAFSA/CASFA and additional documents. The ideal candidate would have strong organizational skills to help with filing and scanning and would be able to work autonomously to help cover the front desk and phones as needed.

Job Duties & Responsibilities

• Customer service in person, on the phone, and virtually
• Returning voicemails and emails
• Schedule FAFSA appointments for the CTC campus
• Document intake and review students' files in their entirety
• Weekly mandatory meeting for updates about Financial Aid (the day will depend on everybody's availability)
• Helping advisors with projects as needed
• Must keep all areas of the financial aid office clean and presentable in doing various tasks
• Other things may be required to complete, related to the job environment

Qualifications

• Professional and friendly attitude
• Excellent communication skills - Bilingual or multilingual is a plus
• Familiarity with computers and Microsoft Office suite
• The ability to learn and work independently and as a member of the team
• To demonstrate dependability, punctuality, and responsibility
• Demonstrate diversity, equity, and inclusion
• Have patience and resilience
• The ability and willingness to take direction and to learn from constructive criticism and/or feedback
• Open availability/flexibility is a plus.

Eligibility Requirements

• Must have completed FAFSA on file
• Must be enrolled in a minimum six (6) credit hours
• Must NOT have yet obtained 1st Bachelor's Degree
• Must be seeking an eligible program of study

By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law. Community College of Aurora Inclusive Excellence Statement: CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence. We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.