Academic Program Specialist (Student Success Navigator) Multiple Positions

Position Details Baruch College is a selective, urban, public college within CUNY, enrolling a very diverse undergraduate and graduate student body, the majority of whom are Pell‑eligible. Baruch is nationally recognized for student outcomes, socioeconomic mobility (#1 nationally), and value (#1 nationally), while also facing the complexities common to large public institutions: scale, affordability pressures, and the need to coordinate student support across multiple organizational units. Position Summary Reporting to the Director of Student Success, the Student Success Navigator is an essential part of the Baruch College student support ecosystem. Navigators provide integrated, front‑line assistance within a centralized one‑stop environment, listening carefully to students’ needs, asking clarifying questions, and helping students navigate academic, administrative, and support services. The role ensures each interaction results in clear next steps and appropriate follow‑through, coordinating support across multiple offices, managing referrals, tracking open cases, and maintaining communication until issues are fully resolved. Key Responsibilities Serve as the first point of contact for students, providing front‑line support across academic, administrative, and student success needs. Act as a resource expert regarding policies and procedures. Assess student questions, identify underlying needs, and provide clear, accurate, and timely information in plain language to resolve routine and moderately complex issues directly. Identify when specialized support is needed and facilitate coordinated referrals to relevant offices. Develop and maintain relationships with various college offices to improve student services. Follow student inquiries through to completion, ensuring issues are fully resolved and students understand outcomes and next steps. Track and monitor referrals and open cases to ensure timely follow‑up and closure. Document all interactions, actions, and outcomes in institutional systems to support continuity and accountability. Communicate proactively with students throughout the resolution process, providing clarity on timelines, responsibilities, and next steps. Guide students to build confidence navigating college systems. Contribute to continuous improvement by identifying common student challenges and making recommendations to strengthen processes, communication, and service delivery. Responsible use of college systems including AI‑assisted technologies. Qualifications Minimum Requirements: Bachelor’s Degree and four years of relevant experience. Preferred Qualifications: Master’s degree. Strong verbal and written communication skills with the ability to explain complex information clearly and respectfully. Demonstrated ability to manage multiple inquiries and follow through on details. Strong commitment to student success and fostering an inclusive environment. Experience in advising, enrollment services, and/or student success initiatives. Familiarity utilizing student management systems such as EAB’s Navigate 360 platform, CUNYFirst, and Degree Works. Knowledge of higher education policies, procedures, and student support resources. Compensation and Benefits $68,364 – $79,598; Salary commensurate with education and experience. CUNY’s benefits support health and wellness, financial well‑being, and professional development. Benefits include health plans, a competitive retirement/pension benefits and savings plan, tuition waivers for CUNY graduate study, generous paid time off, and access to extensive academic, arts, and athletic programs on campus. Additional Details Job Title: Student Success Navigator Job ID: 32482 Location: Baruch College Job Type: Full‑Time FLSA: Exempt Closing Date: July 29, 2026 Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. #J-18808-Ljbffr Women Empowered For Succes (WES)