Community Manager

We have a wonderful opportunity available for an experiencedCommunity Manager at our Merion Milford Apartment Homes, locatedin Milford, CT, only 10 miles from New Haven, CT. We offer very welcoming Apartment Homes. We offer 1-2 bedroomapartments, we are pet friendly with a dog park and agilityequipment nearby, we have furnished and unfurnished apartments, weoffer all types of apartment leasing (short & long term), a24-hour fitness center, Yoga, Resident Lounge, Game Room, PrivateGarage or Car Port parking, BBQ, Monthly Resident Events, TownCenter, Swimming Pool, Hi-speed Wi-Fi, patio/balcony. We are located near the Train Station and the 261 Bus Line. Weare very close to I-95 and US 1. We are situated near YaleUniversity and University of New Haven, Yale Univ. Hospital &Giffin Hospital. Our apartments are very welcoming and have full capacity laundryequipment within each apartment. We have all updated and modernfeatures within each unit. Company Mission Statement Merion Residential is committed to providing Residents with asimplistic, hassle-free rental experience; our owners and investorsa solid return on their investment; and our employees a stable workenvironment and equal opportunity for learning and professional growth. Motto The Company that Keeps Good Company! Job Summary The Community Manager is responsible for providing leadershipand direction to associates at the assigned property. The Community Manager is tasked with mentoring propertyassociates. Ensuring that all associates support the managerial,operational, and financial goals of the company while understandingtheir role in achieving all established goals. The Community Manager advocates on behalf of associates toenhance individual performance and provides excellent customerservice to residents, prospects, and vendors. Essential Job Functions Supervise and train all property associates. Assist the Regional Vice President or Regional/DistrictManager in the selection of property associates. Assumes primaryresponsibility for preliminary interviewing. Evaluate associates’ performance, including the completion ofperformance reviews as scheduled. Counsel underperforming associatesand provide critical feedback to improve performance. Achieve financial solvency through cost reduction andimplementing systems to achieve 0% rent delinquency. Utilize selection and retention strategies to maintain premiumoccupancy levels. Participate in the preparation of the annual operating budgetand work with the Regional Vice President or Regional/DistrictManager to maintain budgetary guidelines. Ensure adherence to proper preventive maintenance schedulesand required inspections, when needed. Execute marketing and advertising campaigns for apartmentleasing and coordinate leasing events such as outreach marketing,open houses, realtor tours, and resident promotional activities. Maintain knowledge and awareness of corporate in/outmigration, property competition, and other market conditionsaffecting leasing and operations. Notify residents of all issues affecting their tenancy. File court documents for eviction and attend scheduled courthearings as landlord’s representative. Oversee security deposit administration including inspectingunits to determine resident’s balance or refund, preparingdisposition letters, and processing security deposit returns. Maintain building security measures, ensuring proper incidentdocumentation and notification to management, owners, and insurancecarriers. Lead tours of the property, including showing the model unitand vacant units, and marketing property amenities, as needed. Develop and utilize sound rent collection procedures,including following up with delinquent accounts. Develop and utilize sound invoice processing procedures andensure invoices are processed in a timely manner. Monitor landlord-resident relations and mediate disputes whennecessary. Utilize maintenance software program to enter and track workorders and regularly review maintenance reports with the MaintenanceSupervisor. Inspect apartments for move-in condition (pre-inspection) andturnover/make ready status. Remain current on and compliant with policies and lawsaffecting the marketing and leasing of the property, including theCompany’s leasing agreement, landlord-tenant code, Fair Housinglaws, and other applicable laws. Establish clear communication to ensure that the leasing and maintenance teams work collaboratively to meet the needs of residents. Oversee and execute capital projects on property whichincludes submitting a capital expense request. Other Duties This job description is not designed to cover or contain a comprehensive list of the activities, duties, or responsibilitiesthat are required of the employee for this position. Duties, responsibilities, and activities may change at any timewith or without notice. This position has supervisory duties. The number of directreports varies based on property size. This job operates in a professional office environment. Thisrole routinely uses standard office equipment such as computers,phones, photocopiers, filing cabinets, etc. Work Location This is a customer-facing position that is based at a Merionproperty, which means that the worksite is primarily within theapartment community, such as the leasing office, maintenance shop,or resident’s apartment home. This position requires direct and frequent interaction withresidents, prospects, and other invited business guests. Physical Demands The physical demands described here are representative ofthose that must be met by an employee to successfully perform theessential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequentlyrequired to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to sit, climb, balance, stoop, kneel,crouch, or crawl. The position requires sitting for extensive periods of timeand frequent walking in the workplace. The employee must frequently lift and move up to 10 pounds atvarious distances. Specific vision abilities required by this job include closevision, distance vision, color vision, peripheral vision, depthperception, and the ability to adjust focus. Experience and Skills Knowledge, Skills, and Abilities 3 to 5 years of experience in the property managementindustry, preferably as a Leasing Consultant and Assistant Community Manager. Prior supervisory experience in a management position, whichincludes annual budget processing, accounting, employeeinterviewing, selection, and performance management. Ability to lead staff to meet job duties and expectations. Ability to communicate (verbally and in writing) in aprofessional manner when dealing with employees, residents, andbusiness associates. Strong computer skills to perform essential functions listedabove. This includes using business applications such as Yardi, CRM,SightPlan, Rent Café, LRO, and the MS Office suite. Strong knowledge and understanding of ILM (CRM), whichis a comprehensive lead management solution that helps multifamilyorganizations increase revenue by focusing on leasing activitiesthat produce the most value. This solution is specifically designedto help you make the most of your time by organizing andprioritizing your sales funnel. Basic accounting/financial record-keeping knowledge. Ability to add, subtract, multiply, and divide in all units ofmeasure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percent, and to draw and/orinterpret bar graphs. Driving/Travel Requirements May be required to utilize personal transportation to inspectapartment community grounds and units, as well as the surrounding neighborhood. Business travel to regional or national meetings, or fortraining, may be required representing 10-25% travel time forbusiness purposes. Occasional use of a golf cart may be necessary. Must have a valid driver’s license and automobile insurance. Required Education and Experience 3 A high school diploma is required; a college degree orequivalent experience is a plus. Preferred candidates will also possess their active state certification as a licensed real estatesales professional. At least four (4) years of progressive and successful sales,marketing, customer relations, or leasing experience. At least two (2) years of progressive and successfulexperience in a leadership role in the multi-family industry is preferred. Training Requirements a) New Employee Required Training: Workplace Harassment Prevention, Fair Housing, Human TraffickingAwareness & Prevention (*), and Security Awareness Training (akaCybersecurity). * (*) Florida law requires this training upon hireand annually thereafter. b) New Employee Required Training (New Jersey employees): FairChance in Housing Act. c) Other position-based, business and/or industry-relatedtraining courses as assigned. d) Merion University is Merion Residential’s centralizedlearning platform. Merion University reinforces the company’scommitment to expanding the knowledge, skills, and professionaldevelopment experiences of all team members (new employees andexisting staff) by providing comprehensive and robust opportunitiesfor learning and personal growth. o Merion University is located on Jostle (company intranet) > Library > Merion University. Supervisory Responsibility This role has supervisory responsibilities. Salary, plus 25% NOI Bonus Program paid Quarterly (as earned)and Benefits This role reports to the Regional Vice President / RegionalDistrict Manager This is a full time, exempt role #J-18808-Ljbffr