Senior Information Technology Manager

Target Hiring Range: 170,000-180,000 Department: Chief Information Officer Posting Date Range: 8/3/2026-8/17/2026 Pay Grade Range: $143516-$195704 Work Hours: 8:30am - 5:30pm FLSA Status: Exempt Work Location Status: Hybrid Hybrid Schedule: 6 days per month onsite with specific scheduled days and times subject to the operational needs of the team as well as manager approval. All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval. The Senate Sergeant at Arms does not pay for relocation expenses. Job Description The Target Hiring Range for this position is: $170,000-$180,000 The Sergeant at Arms is seeking an experienced and independent Senior Information Technology Manager to lead our Enterprise Systems Department’s unified communication and collaboration team. This critical role involves managing the technical staff responsible for the design, engineering, maintenance, and operational integrity of the Cisco Unified Contact Center Enterprise (UCCE) platform and other vital enterprise communication technologies. We require a proven people leader with solid analytical and technical skills who can quickly adapt to new technologies, manage multiple high-priority projects, and effectively communicate solutions across the organization. JOB OVERVIEW Develops and implements IT strategies aligned with organizational goals, ensuring effective execution across specialized IT domains. Leads diverse IT teams, fostering professional growth, collaboration, and excellence in specialized areas such as UX, product development, software development, business partners, quality assurance, COTS development, and vendor management. Champions the evaluation and adoption of emerging technologies and best practices to drive innovation and improve service delivery and product development. Builds and maintains strong relationships with business partners, customers, and vendors, ensuring IT strategies and projects align with stakeholder needs and expectations. Oversees the operational aspects of the IT department, ensuring efficient resource allocation, process optimization, and the delivery of high-quality IT services and products. Manages budgeting, financial forecasting, and resource allocation to ensure projects are delivered within budget and contribute to the financial objectives of the organization. Other duties as assigned. Key Accountabilities/Essential Job Duties Develops and implements IT strategies aligned with organizational goals, ensuring effective execution across specialized IT domains. Leads diverse IT teams, fostering professional growth, collaboration, and excellence in specialized areas such as UX, product development, software development, business partners, quality assurance, COTS development, and vendor management. Champions the evaluation and adoption of emerging technologies and best practices to drive innovation and improve service delivery and product development. Builds and maintains strong relationships with business partners, customers, and vendors, ensuring IT strategies and projects align with stakeholder needs and expectations. Oversees the operational aspects of the IT department, ensuring efficient resource allocation, process optimization, and the delivery of high-quality IT services and products. Manages budgeting, financial forecasting, and resource allocation to ensure projects are delivered within budget and contribute to the financial objectives of the organization. Other duties as assigned. JOB SPECIFICATIONS Required Education High School Diploma/GED. Required Work Experience At least eight years of experience in systems support, systems development, or applications development, with at least four years of experience in a leadership role within an IT environment, demonstrating proficiency in managing, supervising, and developing professional and technical teams. Required Special Skills/ Knowledge Strong leadership skills to guide and develop diverse IT teams, fostering a culture of innovation and continuous improvement. Excellent communication skills for effective collaboration across teams and with stakeholders, ensuring alignment with organizational objectives. A fundamental understanding of project management principles to oversee IT projects from conception to completion. A solid technical foundation in IT principles, with the ability to oversee a variety of IT functions and adapt to new technologies. Ability to contribute to and execute strategic IT plans that support the organization’s goals and adapt to changing business needs. Commitment to staying informed about the latest IT trends and best practices, with a willingness to pursue relevant professional development opportunities. As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. Desired Skills Demonstrated successful Cisco Unified Contact Center Enterprise platform implementations, including third-party software. Expert-level skills in managing multiple concurrent IT projects (upgrades, deployments, migrations), defining scope, managing timelines, and allocating resources effectively. Recent and successful leadership of an enterprise technical solution. Focus on IT Service Management (ITSM) best practices (e.g., ITIL) for change management, incident resolution, and maintaining high availability (HA) and Disaster Recovery (DR) strategies. Strong analytical aptitude to quickly learn new technologies and apply creative, robust solutions to complex system challenges. Working Conditions Sedentary. This position directly supports essential services of the U.S. Senate. As such, this position requires the employee to be available and prepared to work during a lapse in appropriations, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted. The U.S. Senate network cannot be taken offline for maintenance during the workday or while the Senate is in session. As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays. Employees who perform systems upgrades, maintenance, wiring, backups, or support at our alternate data centers will have schedules that include working nights, weekends, and holidays. To meet the needs of the U.S. Senate, the person in this position will be required to work extended hours outside normal business hours, including but not limited to holidays and weekends, as necessary. To meet the needs of the U.S. Senate, the person in this position will be required to be on call or report on-site on a rotation within 24 hours. Security Clearance This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance. Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance. CONDITIONS OF EMPLOYMENT Be a U.S. citizen; Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); Be (i) admitted as a refugee under 8 U.S.C. 1157 or granted asylum under 8 U.S.C. 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law). Employment is contingent on background / security investigation results. Benefits At-a-glance The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit . ACCOMMODATIONS As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference. #J-18808-Ljbffr