Account Manager

Account Manager – US Freight Brokerage

Our client is seeking a skilled Account Manager with 5+ years of US domestic freight brokerage experience to manage customer accounts, daily transportation operations, and carrier relationships. You will play a key role in growing a portfolio of accounts, protecting margins, and ensuring reliable service across the US freight network. Your work will directly impact customer retention, account profitability, and operational performance.

Key Responsibilities

• Own a portfolio of customer accounts as the primary point of contact, managing relationships, expectations, and day-to-day transportation needs.
• Grow existing accounts by identifying new lanes, increased shipment volume, and opportunities to expand services.
• Lead recurring customer account reviews covering service performance, pricing, upcoming needs, and improvement opportunities.
• Direct daily brokerage operations, including carrier booking, load coverage, tracking, exception management, and customer communication.
• Build and maintain strong carrier relationships across assigned lanes while negotiating competitive rates that protect account margins.
• Maintain accurate TMS records, including load entries, statuses, documentation, carrier invoices, and proof of delivery (POD).
• Own account-level KPIs, including on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracy, while proactively addressing risks and escalations.

Must-Have Qualifications

• 5+ years of experience in US domestic logistics, freight brokerage, freight forwarding, or managed transportation, with direct customer/account ownership.
• Proven US domestic spot-market brokerage experience.
• Strong experience managing carrier relationships and negotiating freight rates.
• Hands-on experience with TMS platforms and strong attention to operational and data accuracy.
• Experience using industry platforms such as DAT and Truckstop.
• Excellent spoken and written English; the role requires frequent communication with US customers and carriers by phone and email.
• Ability to work Pacific Time hours with reliable internet and a quiet, professional remote work environment.

Preferred Qualifications

• Experience managing a book of accounts with direct responsibility for revenue and profitability.
• Demonstrated success growing existing customer accounts and expanding shipment volume.
• Experience monitoring and reporting transportation KPIs and developing corrective action plans.
• Experience working within a lean, fast-growing startup environment.
• Leadership experience or the ability to take on additional operational responsibility as the brokerage division scales.