Patient Services Representative

1Foot 2 Foot is powered by Weil Foot & Ankle Institute. For over 55 years, Weil Foot & Ankle Institute (WFAI) has been recognized as a global leader in advancing the treatment of foot and ankle conditions, sports medicine, and clinical care programs. Our mission is to enhance quality of life by delivering patient-centered care through the most advanced, knowledgeable foot and ankle specialists.

WFAI has experienced significant growth, with a continued commitment to strategic development and innovation. As our organization grows, we remain grounded in our core values: integrity, excellence, trust, compassion, tradition, and innovation.

POSITION SUMMARY

We are seeking a Patient Services Representative (PSR) to support both our Main Street and Harbour View locations. This role is responsible for greeting and checking in patients, scheduling appointments, and ensuring a smooth checkout process. The PSR will also provide general administrative support and assist with clinical duties as needed.

DUTIES AND RESPONSIBILITIES

• Greet patients
• Check in patients and assist with individual concerns, as they arise
• Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances
• Performs administrative tasks and must be cross trained on medical assistant responsibilities to provide support as needed
• Other tasks, as assigned

Requirements

QUALIFICATIONS/ EDUCATION/ CRITICAL SKILLS

• High school diploma or GED required
• Minimum of 2 years in a healthcare position preferred
• Good verbal and written communication skills
• Basic knowledge of computers and office equipment
• Patient-focused with the ability to work independently
• Capability to adapt quickly and thrive in a fast-paced environment

SCHEDULE: Monday through Friday:

BENEFITS

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 3% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS:

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.

• While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.
• Must be able to lift/carry up to 25 lbs.

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS:

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.