Customer Service Representative

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Customer Service Representative

We are seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia for a temporary assignment lasting just over one year. The ideal candidate will have strong communication skills and a customer-focused mindset, with prior experience in a call center or customer service environment. This position plays a vital role in providing accurate, courteous, and timely service to customers regarding water services and related account activities.

Minimum Qualifications:

High School Diploma or GED
At least 6 months of experience in a customer service or call center environment
Strong interpersonal and communication skills (oral and written)
Ability to present ideas and information in a clear, concise, and professional manner

Work Schedule:

Monday through Friday, 8:00 AM 5:00 PM

Essential Duties and Responsibilities:

Engage in day-to-day customer service activities, including processing service orders and addressing customer inquiries
Provide general and detailed information to customers regarding water services, billing, and account information
Receive and process requests for service installations, connections, discontinuations, and changes in service
Issue appropriate work orders, service discontinuance notices, and final bills using a database system
Complete contract forms, determine service charges, and prepare change-of-address records
Maintain accurate and appropriate documentation for all customer interactions and service requests
Investigate and resolve customer complaints, offering solutions for more complex service issues in a timely manner
Calculate and apply bill rebates and adjustments as necessary
Maintain updated routing plats and assist with construction quote requests for service
Operate mail extraction and cash posting equipment to process incoming customer payments
Handle and route general incoming mail efficiently

Additional Information:

This is a temporary position expected to last just over one year. It offers an excellent opportunity to gain valuable experience while serving the local community.

Equal Opportunity Employer

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Vacancy posted 2 days ago

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