Senior Manager, Product & Systems Learning

Senior Manager, Product & Systems Learning

Center Valley, Pennsylvania, United States; Tampa, Florida, United States; Toronto, Ontario, Canada

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

Job Summary

We are seeking an experienced Senior Manager to lead our Global Product & Systems Learning. You will serve as the single focal point for all product and systems training, owning the end-to-end learning journey from stakeholder needs analysis through content creation, delivery, and impact measurement. You will act as a bridge between Product, Operations, Commercial, and cross-functional teams to ensure employees, partners, and merchants have the knowledge they need to succeed with Shift4's products, systems, and business processes.

Key Responsibilities

• Lead, mentor, and manage a globally distributed team of product & systems learning specialists across multiple time zones, guiding their professional development while fostering a collaborative team culture.
• Serve as the single global point of contact for all product and systems learning, establishing structured working processes with stakeholders.
• Own the full lifecycle of global product and systems learning programs- covering product for Shift4 employees, Shift4 external partners and merchants, product-related systems, and business processes.
• Develop engaging materials across multiple modalities, including virtual classrooms, instructor-led sessions, self-paced e-learning, and hands-on exercises.
• Define and track metrics to measure the effectiveness and ROI of product training programs, utilizing feedback loops to identify and address performance gaps.

Required Qualifications & Skills

• 4+ years of experience managing a team of L&D professionals is a must.
• 6+ years of experience in Learning & Development, with a strong focus on Product Training & Sales Enablement, Customer training & Systems training in fast-paced technology or fintech environments, is a must.
• Ability to work effectively across multiple time zones and manage a geographically distributed team.
• Proven experience building or scaling global training functions across multiple regions.
• Proficiency in delivering diverse learning solutions, including e-learning development (e.g., Articulate 360), live workshops, and remote sessions via Zoom or similar platforms.
• Exceptional communication skills with the ability to influence executive leadership and technical stakeholders.
• Strong analytical and problem-solving skills, with a demonstrated ability to use data to drive learning outcomes.
• Bachelor's degree in HR, Organizational Development, Education, or a related field (Preferred)