Helpdesk Technician

Helpdesk Technician

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Position Information

Posting Number - SF0864P

Position Title - Helpdesk Technician

Position Type - Classified Staff/Hourly

Department - Information Technology - Troy

Division - Finance and Administration

Campus - Troy

Work Status - Part-Time (IPT)

Temporary - No

Location - Troy - T01

Job Summary - The Helpdesk Technician position in Information Technology is responsible for installing, troubleshooting, repairing and maintaining PC equipment; providing support for a wide variety of software applications and completing requests for new service in a dynamic, high-paced environment; and relying on instructions and pre-established guidelines to perform various other job duties.

Minimum Qualifications - 1. High school diploma or equivalent2. Some combination of training and experience in PC technical support, OR one year of experience as a PC technician3. Knowledge of commonly-used concepts, practices, and procedures for PC repair

Preferred Qualifications - 1. Ability to perform work with a positive attitude and in a timely manner2. Ability to work well in a team environment

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? - Driving may be necessary but is not a primary responsibility

Work Hours - - Maximum of 19 hours per week

List any hazardous conditions or physical demands required by this position - - Ability to lift and/or move heavy equipment

Does this position have supervisory responsibility? - No

Open Until Filled - Yes

Applicant Special Instructions - Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact View email address on click.appcast.io.

Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

1. Letter of Reference 1
2. Unofficial Transcript 1