Customer Service Representative

Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Free food & snacks

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Location: HQ is in Bothell, WA Pay Range: $23 - $26 per hour DOE

Are you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? Eastside Exterminators is looking for a motivated Customer Service Representative to join our high-energy call center team! In this role, you’ll use your skills to help protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.

Why Join Us?

Be part of a company with over 50 years of experience protecting homes and families in the greater Seattle area.

Make a difference every day by helping homeowners prevent rodent infestations.

Enjoy a positive team culture, complete with robust benefits and ongoing training.

What You’ll Do:

Daily Start-of-Day Responsibilities

Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items

Monitor customer communication platforms, including Podium and the Customer Service email inbox, for urgent messages, cancellations, or service-related inquiries

Prioritize and respond to customer text messages and emails following completion of initial daily system checks

Ongoing Responsibilities

Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner

Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations

Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages

Return and follow up on assigned customer voicemails

End-of-Day Responsibilities

Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications

Address urgent customer inquiries or service requests prior to the end of the workday

Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate

Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed

Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status

What You Bring:

Strong written and verbal communication skills

High level of organizational and time-management ability

Attention to detail and accuracy in customer account documentation

Ability to manage multiple communication platforms simultaneously

Professional judgment in prioritizing tasks and escalating issues appropriately

Ability to work collaboratively within a team environment

What We Offer:

Comprehensive Benefits Package: Medical, dental, vision, and life insurance.

401(k) with Company Match: Plan for your future with our retirement program.

Paid Time Off: 80 hours per year accrued from day one, plus 8 paid holidays.

Free Food & Drinks: Access to our in-office pantry and fridge stocked with snacks and beverages.

Ongoing Training: Ongoing training supplied by the company.

Supportive Team Environment: Access to an Employee Assistance Program to support your wellbeing.

Join Our Team! Apply today and take the next step in your career!