Senior/Staff Site Reliability Engineer

Why Ivo

Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs.

The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months.

Engineering at Ivo

Engineers at Ivo are inventors. Ivo was first-to-market with:

• An AI agent that lives in MS word and edits the document for you [2023]
• Ditching imprecise embeddings models in favor of agentic RAG [2023]
• Large-scale LLM-based legal fact extraction [2024]
• A legal assistant that can search large contract databases, without sacrificing accuracy [2024]
• Clustering legal documents descended from the same family [2025]
• Automatic deviation analysis to locate buried risk in huge contract databases [2025]
• Merging contracts with their amendments to make a time series of "composite" contracts (a customer actually cried when we showed her this) [2025]

The Role: Why, What and the Who

Why? Infrastructure Engineers build the foundation for Ivo's entire platform.

Customers are cagey about their contracts, so each customer gets their isolated environment with containers, database, VPC, etc. Things break. Regions go down. Cloud and LLM providers have "incidents." Customers still expect us to hit our SLAs.

What? We're looking for a Senior or Staff Site level Reliability Engineer as part of Infrastructure team to:

• Own uptime, reliability, and performance end-to-end
• Define and enforce SLI, SLO and SLA targets (and make sure we don't get paged in the wee hours)
• Design failover + disaster recovery that actually works in real scenarios
• Turn data residency requirements into real systems (geo-fencing, regional isolation, etc.)
• Implement security controls that pass audits and don't slow the product to a crawl
• Build observability that answers: what, why and how often it broke?
• Lead incident response + write postmortems that make people actually read

Who? We need someone who:

• Thinks in failure modes
• Designs systems that keep working anyway
• Can translate "this clause in a contract" into actual infrastructure constraints

This isn't a "keep the lights on" role. You'll be building the system that keeps the company running. In addition to helping us run a solid, high-performance distributed system, we'd love someone who's as excited about LLMs as we are. You'd be deeply embedded into the engineering team and highly encouraged to push the frontiers.

Mission

Every major business has an in-house legal team, and all of those lawyers are overworked. 80 hour weeks, tight deadlines and contract-reading death marches are the industry norm. Up until recently, there wasn't anything technology could do to help this situation.

LLMs have given us the ability to give these lawyers their lives back, and at Ivo, that's our mission.

We're building an AI-native platform to automate legal drudgery. People love our software - despite high competition, we have the highest trial win rate on the market (85%). We're genuinely improving people's lives, and we're only just getting started.

Ivo Might Be a Good Fit for You If You:

• You love writing code, but you love having impact more: We're a team of engineers at heart, but our #1 goal is building the best possible product. That means making pragmatic choices and looking for 80/20 solutions.
• Would describe yourself as being relentlessly resourceful.
• You have a strong internal sense of urgency. You have a bias towards doing things today, rather than tomorrow.
• Experience working in a startup environment is preferred but not required.
• Are excited about the adventure of building a company!

FAQ

• How far along are we? We launched in early access in 2023. Since then, we've had an incredible response from the market and are growing rapidly. We 6x'd in ARR in the last 12 months. Our clients include companies like Uber, Reddit, IBM, Canva, Pinterest, WordPress, and more. We're happy to share more details with candidates who go through our interview process.
• Can I work remotely? We have an in-office culture, with some hybrid flexibility.
• Compensation: The USD salary range for this role is $287K-$485K. Final offer amounts are determined by multiple factors, including, experience and expertise, and may vary from the amounts listed above.