Supervisor, Program Management

Supervisor, Program Management

The Supervisor is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development. The Supervisor guarantees compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction. Additionally, the Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements.

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Supervise a team, promote a team environment and ensure that high quality standards are met in accordance with organization's policies and procedures and applicable laws
• Oversee resolution of employee issues, evaluate, and coach performance
• Monitor key performance indicators to ensure compliance with client contract and customer satisfaction.

Expectations of the job include managing day to day operations of the team, ensuring onboarding and training team members on all departmental policies and procedures, identifying and executing cross training opportunities, scheduling staff in accordance with program business needs and available site tools, coaching and developing direct reports which would include team huddles, and 1:1, serving as a point of escalation for any customer complaints that require higher level of expertise, interfacing with clients regarding operational performance as per program set up/needs, continually evaluating the efficiency, productivity and accuracy of the team and making improvements to attain high levels of achievement in each area, promoting and implementing effective teamwork within all levels and areas of the organization, adapting to a fast paced, dynamic environment, maintaining confidential information, making independent decisions and meeting deadlines, and acting as a backup for the team.

Physical/mental demands and working environment include being a largely sedentary role, regularly required to stand and/or sit for long period of time (up to 90%), regularly required to talk or hear, type and engage in repetitive motion, reach and grasp; occasionally required to lift and/or move up to 25 pounds. The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically. This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

Eversana is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.

Qualifications

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• GED/High School Diploma and 10 years' experience or Associate's Degree and 8 years' experience
• Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Experience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacy
• Strong written and verbal communications
• Advanced problem solving skills with the ability to perform detail-oriented work accurately,
• Experience resolving challenging customer relation issues in a professional manner
• Ability to work with multiple stakeholders in a fast paced environment
• Capable of working flexible hours based on the needs of the business

Preferred qualifications include a Bachelor's Degree - Study in Life Sciences, Pharmacy, or Business related discipline, experience with managed care, prescription benefits, reimbursement, medical billing and/or pharmacy, and previous supervisory experience.