US-Senior Manager

Summary Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only‑at‑Apple experience. We believe inclusion is a shared responsibility and work together to foster a culture where everyone belongs and is inspired to do their best work. Description Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high‑performing team. Actively participate in floor leadership by interacting with team members and customers, modeling exemplary behavior, and ensuring business priorities and exceptional customer service are met. Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting differences, demonstrating curiosity, and embodying Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors, build, develop, and retain diverse teams, and take action to create a safe, respectful, and inclusive environment for all team members. Minimum Qualifications Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store. Be proficient in written and spoken English (sign language supported). Have 3 years of leadership experience in retail, sales, or a related field. Preferred Qualifications Exceed goals successfully, persist in accomplishing objectives despite obstacles and setbacks. Follow through on commitments and establish mechanisms to encourage others to do the same. Instill trust within the team and operate with a high level of integrity. Make timely and sound decisions by asking questions and using analytics, experience, and judgment. Communicate with excellence, tailoring communication style to different audiences. Develop others through mentorship, coaching, and effective feedback. Provide support and guide others through challenges, handling difficult conversations calmly in a fast‑paced, constantly changing retail environment. Manage work through effective organization, planning, and prioritization. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. #J-18808-Ljbffr