Pharmacy Customer Service Representative

At ibex, we're committed to helping you build skills, gain experience, and grow your career. With paid training, supportive leaders, and a team-focused culture, you'll have everything you need to succeed from day one. As a Pharmacy Customer Service Representative, you'll help customers, pharmacies, and healthcare providers with questions about prescriptions, pharmacy benefits, home delivery medications, billing, and healthcare coverage. This is a high volume, fast-paced, customer-focused role where you'll use your communication and problem-solving skills to provide excellent service and help customers find solutions. Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers Help resolve questions related to: Claims and authorizations Research and resolve issues using multiple complex computer systems Accurately document customer interactions Deliver a positive customer experience on every interaction Meet quality, productivity, and attendance expectations 18 years of age or older

• High School Diploma, GED, or equivalent
• At least 1 year of customer service experience
• Comfortable using computers and learning new systems
• Basic Microsoft Word and Excel skills
• Ability to attend all required training
• Flexibility to work full-time schedules, including evenings, weekends, holidays, and occasional overtime

Call center experience Healthcare, pharmacy, insurance, or medical office experience Experience working remotely Familiarity with medical terminology or health benefits 18+ years of age with a High School diploma or equivalent

• Private, distraction free workspace (not a shared/common area of the home)
• 5G, hotspots, and satellite internet not supported)
• Work from home
• Paid training
• Supportive leadership and coaching
• Career growth opportunities
• Medical, dental, and vision benefits
• Referral bonuses and employee discounts
• Free cell phone for all employees