Service Manager

Lead a High-Performing Service Team! CarShop is seeking an experienced Automotive Retail Service Manager to lead our Chester Springs Service Department. This is an opportunity for a proven automotive service leader who knows how to develop people, improve operations, drive performance, and deliver exceptional customer experience. As part of Penske Automotive Group, a Fortune 500 company, CarShop offers the stability of a large automotive organization with a team-focused culture where employees have opportunities to grow and advance. CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years. Compensation & Benefits Pay: $85,000 - $100,000 per year Medical, dental, and vision insurance 401(k) with company match Paid vacation and holidays Employee discounts Training and professional development Career advancement opportunities within CarShop and Penske Automotive Group Stability and resources of a Fortune 500 company Supportive, team-oriented work environment What You'll Do As the Retail Service Manager, you'll lead the day-to-day operations of the Service Department while developing your team, improving efficiency, and ensuring our customers receive prompt, professional, and exceptional service. Lead and manage daily Retail Service Department operations Coach, train, and develop Service Advisors and Service Technicians Manage technician and advisor scheduling to maximize productivity and efficiency Monitor departmental performance and drive the team toward established goals Ensure Service Advisors consistently deliver exceptional customer experience Identify opportunities to improve processes, productivity, and overall department performance Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments Address customer concerns professionally and work toward effective resolutions Maintain CarShop's standards, values, and culture throughout the department Lead by example while creating an accountable, positive, and high-performing team environment What We’re Looking For Automotive retail service management experience required Proven experience leading and developing Service Advisors and Technicians Strong understanding of automotive service operations and workflow Demonstrated ability to achieve performance, productivity, and customer service goals Strong leadership, coaching, and team-building skills Excellent communication and problem-solving abilities Organized and able to effectively prioritize in a fast-paced environment Customer-focused with a commitment to delivering an exceptional service experience Action-oriented leader who takes ownership and follows through High level of integrity, professionalism, and accountability Valid driver's license with a satisfactory driving record Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law Ready to Lead? Qualifications Competencies Ability to effectively hire personnel required to meet departmental and organizational goals Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals Ability to effectively lead a team to achieve departmental and organizational goals Strong organization skills and ability to multi-task Proficient with Microsoft applications Time management skills and ability to prioritize Excellent communication skills and works well in a team environment Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to calculate figures and amounts such as discounts, interest, and commissions Exceptional attention to detail Ability to understand and follow work rules and procedures Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Exceptional attention to detail Works well in a team environment Able to work with a diverse group of people and be a positive influence on departmental morale Supervisory Responsibility Yes Work Environment/ Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds This position requires sitting for prolonged periods of time and may involve standing and walking This position requires the ability to push, pull, stoop, kneel, reach, grasp This position involves repetitive motion This position requires the ability to communicate verbally and nonverbally Position Type/Expected Hours of Work Standard Business Hours with ability to work nights, weekends and holidays as required Required Education and Experience High school diploma or equivalent. Two to three years' service experience or equivalent combination of education and experience. Preferred Education and Experience Previous Technician experience Bachelor's degree (B.A.) from four-year college or university Three to six years related experience and/or training; or equivalent combination of education and experience Additional Eligibility Qualifications (Certification/Licenses/Registrations) ASE Certification CarShop is an Equal Opportunity Employer. #J-18808-Ljbffr