Bank Customer Care Specialist

Description At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship‑focused services to meet personal, business, and wealth‑management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. Opportunity Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of full‑time Customer Care Center CSR. Requirements 8–12 months call center experience Monday–Friday (some rotational Saturdays required) Positive and fun work environment Outstanding benefits and company perks No banking experience required Excellent customer service skills Excellent phone etiquette Computer proficiency with the ability to learn new programs Responsibilities Provide excellent customer service and build relationships with customers through bank products and services while maintaining focus on the customer’s experience. Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels. Participate in ongoing training; attend training on new products, services and procedures. Use appropriate methods to increase the customer’s overall relationship with the company; promote products and services that benefit both the company and the customer. Handle customer service duties. Make outbound customer service calls as necessary. Communicate effectively with company customers and/or the company’s branch network either by phone or by email. Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures and standards of conduct. Obtain and maintain knowledge of the company’s products and services. Perform all account maintenance activities requested by customers and management. Perform special projects as requested by Customer Care Management. Education / Experience Preferred High school diploma or equivalent. Prior customer service experience preferred. Excellent organizational and time‑management skills. Strong decision‑making skills with the ability to effectively communicate through multiple channels. Bilingual preferred. Technical knowledge, proficiency and keyboarding skills. Can work with minimal supervision and show initiative. Flexible work hours. Pay is dependent on knowledge, skills, abilities, experience and location. Working Conditions Physical demands include the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work‑related tasks. Regular walking, occasional bending, stooping, kneeling or climbing may be required. Lifting or moving items up to 10 pounds is part of the role. Vision requirements include close and distance vision, color and peripheral vision, depth perception and the ability to adjust focus. Sunflower Bank Benefits People choose to “bank” with us, and we’re more than a bank for our customers. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are: Rooted in Strength Propelled by Growth Individuals in a Great Whole Creating Possibility Community Focused Associates Enjoy Outstanding Benefits 401(k) Plan with 6% match Health/Dental/Vision insurance Company‑paid life insurance Tuition reimbursement Fitness reimbursement Paid time off Volunteer leave Paid holidays Plus many more associate perks & incentives Application If you qualify, apply online at Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. Equal Opportunity Employer Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity or any other characteristic protected by law. California Resident Notice If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location‑specific notices is available on our privacy policy. #J-18808-Ljbffr Sunflower Bank Mortgage Lending