Branch Manager

OVERVIEW

The Branch Manager I is responsible for supporting the operational and financial success of an assigned branch through hands-on leadership, execution of recruiting and client service activities, and daily management of branch staff. This role focuses on driving branch performance by meeting hiring, service, and productivity goals while delivering an exceptional client and candidate experience.

The Branch Manager I operates with guidance from senior leadership and serves as a developing leader within the organization, building foundational management, business development, and financial acumen in preparation for future advancement.

RESPONSIBILITIES AND DUTIES

• Lead with Balance Staffing’s core values of Passion, Tenacity, Agility, and Authenticity
• Support branch profitability by executing operational plans aligned with established goals and budgets
• Supervise daily activities of branch team members to ensure individual and branch goals are met
• Participate in recruiting, screening, hiring, onboarding, training, and performance management of branch employees
• Conduct regular check-ins and contribute to annual performance reviews for branch staff
• Coach and develop employees to improve productivity, engagement, and performance
• Execute recruiting strategies to ensure adequate candidate flow for current and anticipated client needs
• Perform full-cycle recruiting duties, including sourcing, interviewing, placement, and onboarding
• Maintain a strong presence in day-to-day recruiting activities to support high-volume hiring needs
• Support client development efforts by delivering high-quality service and maintaining strong client relationships
• Assist in identifying opportunities to grow existing accounts and support new business development initiatives
• Ensure all branch activities comply with company policies, safety standards, and applicable regulations
• Support execution of safety programs and promote a culture of workplace safety
• Assist with branch operational tasks including scheduling, reporting, compliance documentation, and system updates
• Maintain accurate and timely records in the client and applicant tracking systems
• Participate in community outreach, job fairs, and recruitment events as needed
• Collaborate with leadership on projects, process improvements, and implementation of new tools or systems

QUALIFICATIONS

• Demonstrated 2 or more years of experience in staffing, recruiting, or a related service-driven industry
• Prior supervisory or team lead experience preferred
• Working knowledge of recruiting processes and client service delivery
• Proficiency with computer systems including Google Suite and MS Office
• English required; Spanish bilingual preferred
• Willingness to learn financial and operational aspects of branch management

SKILLS AND CAPABILITIES

• Strong interpersonal and communication skills with the ability to motivate and influence others
• Demonstrates sound judgment and problem-solving abilities in day-to-day decision-making
• Ability to manage competing priorities in a fast-paced environment
• Coachable mindset with a desire for professional growth and leadership development
• Builds trust with employees, candidates, and clients through consistent follow-through
• Results-oriented with a hands-on approach to achieving goals

PHYSICAL DEMANDS / REQUIREMENTS

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. On occasion, duties may require wearing proper safety equipment in designated areas. While performing the duties of this job, the employee is regularly required to talk and hear and frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The Branch Manager I is expected to work in the office regularly based on business needs. Balance reserves the right to require in-person work as necessary. This role may require flexible hours, including before 8:00 a.m. or after 5:00 p.m., to support operational demands.