Senior ServiceNow Developer - State of MO

Senior ServiceNow Developer We are seeking a highly skilled and experienced Senior ServiceNow Developer to lead the design, development, and implementation of solutions on our ServiceNow platform. In this high-level role, you will act as a technical champion, translating complex business requirements into robust, scalable, and efficient ServiceNow solutions. You will work closely with cross-functional teams, and stakeholders to deliver exceptional user experiences across IT Service Management (ITSM), Customer Service Management (CSM), and custom applications (App Engine). The ideal candidate is a platform expert who possesses strong software development fundamentals, excellent problem-solving skills, and a proven track record of delivering successful ServiceNow implementations. Key Responsibilities Platform Development & Customization Design, develop, test, and deploy clean, maintainable, and efficient code on the ServiceNow platform. Configure and customize core ServiceNow applications, including ITSM, ITOM, HRSD, and CSM, while adhering to out-of-the-box (OOTB) best practices. Develop custom applications using ServiceNow App Engine, ServiceNow Studio, and Flow Designer. Write robust client-side and server-side JavaScript, including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and UI Pages. Governance, Upgrades, & Best Practices Participate in platform upgrades, performing patch testing, clone-backs, and managing update sets with rigorous quality assurance and conflict resolution. Document technical designs, architecture diagrams, system configurations, and support playbooks. Leadership & Mentorship Act as a technical subject matter expert (SME) Collaborate with Product Owners and Business Analysts to evaluate feasibility, estimate effort (story pointing), and plan sprints in an Agile/Scrum environment. Stay current with the latest ServiceNow releases, features, and industry trends to proactively recommend platform improvements. Required Qualifications & Experience Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Proven Track Record: Experience leading or playing a principal role in at least two major end-to-end ServiceNow implementations or platform migrations. Technical Skills & Competencies ServiceNow Core Capabilities: Flow Designer, Workflow Engine, and Integration Hub. Service Catalog, Knowledge Management, and Service Portal. Methodologies: Strong understanding of Agile/Scrum development methodologies and ITIL framework. Certifications ServiceNow Certified System Administrator (CSA) (Required) ServiceNow Certified Application Developer (CAD) (Required) ServiceNow Certified Implementation Specialist (CIS) in one or more of the following: IT Service Management (ITSM) (preferred) IT Operations Management (ITOM - Discovery, Service Mapping) Customer Service Management (CSM) Soft Skills & Attributes Analytical Thinking: Exceptional problem-solving and troubleshooting skills for complex system issues. Communication: Ability to articulate complex technical concepts to non-technical business stakeholders clearly and effectively. Collaboration: Strong team player who thrives in a collaborative, fast-paced, and evolving environment. Detail-Oriented: A strong commitment to code quality, documentation, and rigorous testing. RICEFW Technologies