Bojangles General Manager (Gerente General) - Kingsport, TN - 975

Bo-Journey at Bojangles

Start your "Bo-Journey" today! "It's Bo Time" isn't a phrase, it's a lifestyle. We commit ourselves to being better for each other and our guests. You see this in our hospitality, our inclusiveness, and the promise to deliver great service.

General Managers lead their teams in providing our guests with the most exceptional experience in Southern Hospitality. General Managers develop and lead a team that drives traffic, sales, and profitability in our restaurants, by maintaining a customer-centric culture. They do this by ensuring an outstanding guest and employee experience.

Essential duties for a General Managers may include, but are not limited to the following:

• Actively seek growth opportunities or assignments for development.
• Communicates effectively and timely with all guests (internal and external)
• Takes an active role with all new team members.
• Subject matter expert and adherence to all systems and processes
• Effectively demonstrates our Cultural Principles in every interaction.

Performance:

• Subject matter expert and adherence to all systems and processes to include BoFood and BoLabor
• Upholds standards and takes corrective action when standards are not being met.
• Empowers team members to maintain WOW guest service with every interaction.
• Reduce R&M through proper manager walks, process execution, and timely escalation of opportunity were applicable.
• Engages and fosters external community relationships to include recruitment and sales growth, e.g, digital platforms and catering.

Profit:

• Ability to increase same store growth through sales and guest counts.
• Understands the Restaurants P&L results.
• Understands how quality, service, and cleanliness impact sales.
• Actively participates in inventory management.
• Demonstrates and upholds all safety and security standards.
• Engages in all LTO throughout LTO life cycle; including training and POP by deadlines.

Qualifications:

• A minimum of 3 years' management experience.
• 18 years or older
• Able to read, write and speak English.
• Must possess a valid driver's license, and access to reliable transportation.
• Available to work any shift, 7 days a week, with a required 50-hour work week.
• Prior supervisory experience with a coaching mindset.
• Previous onboarding experience with employees at all levels.
• Prior Microsoft Office Experience
• Prior cash handling and bank deposit experience
• Ability to multi-task and lead teams in a fast-paced environment.
• Ability to bend, stand, kneel frequently lifting 25+lbs.

Benefits:

• 401(k) w/matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Paid training
• Vision insurance

People with a criminal record are encouraged to apply. Bojangles Restaurants Inc. is a Fair Chance, Equal Employment Opportunity, Affirmative Action employer.