Patient Access Navigator

Patient Access Navigator

Passion. Commitment. Purpose. Community. Find your calling at Health Services of North Texas.

Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy. Our vision: A healthy community.

HSNT is seeking Patient Access Navigators who are passionate about helping others by providing care, education, and resources in a community health setting to patients and families that may have very limited options for their medical needs.

HSNT employees love working for HSNT because we are truly able to make a difference in the lives of the patients whom we serve. Our Patient Access Navigators become a part of a tight-knit, interdisciplinary medical team focused on providing high quality care to members of our community. Individuals that are successful in this role tend to be customer-focused and detail oriented, possess a true desire to serve a diverse population of patients, have experience in a medical office, and are preferably fluent in both English and Spanish.

Our Patient Access Navigators are responsible for performing intake and help connect patients with services and medical care and providing information about services and programs offered by HSNT. In joining HSNT as a Patient Access Navigator, you'll be stepping into a strong, established team that is passionate about their work and are focused on learning and developing their skills.

A day in the life of our Patient Access Navigator may look like this:

• Screens patients for eligibility for programs/healthcare coverage and supports enrollment.
• Support patient payer portal scheduling and monitoring
• Gathers pertinent patient, clinical and financial information to optimize the patient's quality of care.
• Communicates with referral sources, new patients, and their family members to educate on HSNT services.
• Processes registration information by performing various duties including insurance verifications, determining the coordination of benefits, and working with various internal sources to understand HSNT's financial assistance policies and effectively communicate it to patients.
• Responsible for accurately entering all new patient information into Electronic Medical Record (EMR) system.
• Coordinates inbound hospital referrals, MOUs, and is the point of contact for communication partner needs.
• Places outbound calls to potential patients.
• Develops and maintains effective working relationships with Providers, Care Managers, Managed Care Organizations, and other pertinent payer/referral sources.
• Maintains and protects the confidentiality of patient information, enforces patient rights regarding privacy, personal property, and grievances.
• Communicates timely and accurately with referral source and other HSNT departments to ensure coordinated and comprehensive care contributes to the total plan of care.
• Participates in quality initiatives as needed.
• May perform other duties as assigned by the Business Office Manager and Senior Practice Administrator.

Requirements

We ask that our Patient Access Navigators possess the following:

• Education: Associates degree or equivalent experience.
• Minimum 1-year previous full-time experience in a front office role within a medical environment
• Experience with benefits and coverage for programs like Medicaid, Medicare and ACA
• Knowledge of medical terminology including previous intake experience; scheduling and payment collections
• Bilingual skills (Spanish/English) preferred
• Exceptional customer service skills
• Knowledge of 3rd party reimbursement programs.
• Strong computer skills (including familiarity with electronic health record systems)
• Strongly developed attention to detail.
• Ability to adapt easily to changing environments.
• Ability to multi-task in a busy environment
• Ability to communicate effectively with all levels of the organization.
• Ability to organize and prioritize.
• Ability to maintain confidentiality.
• Must have proven skills in working independently, self-motivated and goal oriented.
• Ability to work flexible hours, as registration responsibilities may dictate.