Member Service Representative

Position Details Location: 205 Jesse Cocke Dr, Georgetown, TX 78628 Reports to: Assistant General Manager Job Family: Operations Position Overview We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff. What You’ll Do As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check‑ins and product promotions while delivering the high‑level customer service expected by the club. The role also includes answering phones, managing front‑desk operations, supporting club cleanliness and promoting programs such as group fitness and tanning. What Success Looks Like Every member and guest is greeted quickly with a genuine smile, smooth check‑in, and helpful support, leading to high satisfaction and positive comments about the front‑desk experience. Membership, retail, tanning, and program promotions consistently hit or exceed targets, with strong guest‑to‑member conversion and high completion rates across club initiatives. The front desk runs efficiently and accurately: phones are answered promptly, member issues are resolved or escalated quickly, and procedures are followed with minimal errors. The desk and lobby stay clean, organized, and “grand‑opening ready” every day, with proactive cleaning and reset tasks performed as needed. Leaders and teammates see you as a reliable, detail‑oriented, upbeat partner who communicates clearly, supports events and initiatives, and models the club’s service standards on every shift. About You You are an optimistic person with a naturally persuasive style. You communicate in a clear, instructional manner, enjoy meeting people, and thrive in a varied, multi‑tasking environment. You value structure, prefer a tidy workspace, and perform well once familiar with the process. Responsibilities Greets all members and guests with a smile and enthusiasm, consistently demonstrating engagement as part of the club’s service level agreement. Assists with membership, retail, and tanning product sales. Promotes membership privileges including tanning, group fitness, small‑group training and childcare. Delivers on new member enrollment expectations, including guest conversion, peaks, ACH, and club‑specific kickoff standards. Checks in all members and guests in accordance with company procedures, including alert resolution for check‑in issues. Answers phones in a courteous, helpful, professional manner. Communicates special events to members and guests. Facilitates all member requests or forwards them to a manager. Maintains a professional and courteous disposition. Is an expert in all club facilities, services, programs, and operating schedules. Maintains a clean and organized work area. Can navigate all front‑desk stations, including check‑in, Relax & Recover, guest services, and membership sales. Might be asked to clean beyond shift duties to support a clean, crisp, “grand‑opening ready” facility. Performs opening and closing checklists and duties. Required Qualifications Minimum 1 year of experience in a service‑oriented position preferred. Ability to communicate effectively and literacy skills in reading and writing. Strong customer‑service orientation. CPR/AED certification required (can be obtained within 30 days of hire). Physical Requirements Must be able to lift or move up to 50 lbs. Physical effort required for daily duties includes prolonged standing and walking. Education Requirements High school diploma or GED required. Travel No travel required. Benefits PTO Subsidized health insurance coverage (health, dental, vision) for full‑time positions. Basic life and AD&DD HSA Short‑term disability Free gym membership

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Crunch Fitness – Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. #J-18808-Ljbffr Crunch Fitness - Undefeated Tribe