Patient Service Representative

Join a Patient-First Dental Team as a Patient Service Representative
Where Your Customer Service Skills Make a Real Impact Every Day

Schedule: Monday-Friday 8:00 am-5:00pm

Location: Hudson, NY

What is in it for you:

• Competitive pay with growth potential ($19–$25/hr based on experience)
• Comprehensive benefits (medical, dental, vision) to support you and your family
• 401(k) with employer match to help you plan for the future
• Generous PTO + paid holidays for work-life balance
• Ongoing training and development to grow your career in the dental field
• Employee discounts on services
• Supportive, team-oriented environment where your contributions are valued

About US:  

  At Hudson Dental Arts, we combine advanced dental technology with a warm, patient-first approach. Led by Dr. Kurt Froelich, our team is known for creating a welcoming environment where patients feel like family. We take pride in delivering high-quality, affordable care while educating patients to make confident decisions about their oral health.

Summary:

We’re looking for a friendly, detail-oriented Patient Service Representative who thrives in a team environment and enjoys creating a positive patient experience from the moment someone walks through the door. This role is ideal for someone who is organized, proactive, and confident handling both administrative tasks and patient interactions in a busy practice.

What you will be doing:

• Welcome and check-in patients according to office protocol, verifying and updating patient information
• Maintain a professional welcome area; keep area clear by ensuring trash is taken out, areas are clean, floors are free of debris and supplies are stocked
• Maintains front office supplies inventory and supply ordering via KanBan system
• Assist patients in filling out required forms
• Schedule, cancel, reschedule and confirm patient appointments as needed
• Maintains (EDR) electronic dental records, documentation, and files
• Endeavors to keep patients on schedule and communicate with provider(s) accordingly to make the most of provider and staff time.
• Manage patient relations and resolve patient problems; escalate to Office Manager as needed
• Charge patients at time of treatment and present financial options. Answer any documentation or billing questions.
• Discuss with patients the required insurance deductibles & co-pays, balances due, purchase of dental products. Enter payment details in the patient's ledger
• Make any necessary follow-up appointments or reminders to follow-up
• File insurance claims and track their progress
• Checks faxes and files reports and documents electronically
• Participates in the medical office emergency routine when required
• Maintain petty cash
• Perform office duties such as document filing, scanning, and copying
• Support Marketing efforts including requesting patient referrals
• Maintain facility and records in accordance with HIPAA regulations

What you will need:

• Experience in a dental or medical front office (preferred)
• Familiarity with dental terminology, CDT codes, and insurance processes
• Strong customer service and communication skills
• Highly organized with the ability to multitask effectively
• Comfortable using dental software and Microsoft Office

You’ll thrive in this role if you:

• Enjoy helping people and creating a welcoming environment
• Stay calm and organized in a busy setting
• Communicate clearly and confidently with patients and team members
• Take initiative and enjoy problem-solving
• Have experience with dental systems and insurance processes (a plus)

Ready to join a team that values your skills and supports your growth? Apply today and become part of Hudson Dental Arts!