Specialist Donor

Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. In addition to these responsibilities, the Specialist, Donor plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and respected. Total Rewards Package Compensation The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Performs donor screening (collects donor histories), mini-physical, and phlebotomy. Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally. May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation. Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors. Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. Rebooks donors for future donation appointments. May be subject to additional background checks as required by sponsor if asked to assist a mobile Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma or GED required Experience Less than 1 year job-related experience. preferred 1-3 years relevant people facing experience preferred Knowledge, Skills and Abilities Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required Must have basic mathematical aptitude and strong attention to detail. required Ability to apply judgment to written or oral instructions. required Ability to organize work to provide productive workflow. required Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service. required Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration. required Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs. required Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. required Ability to work evening, weekend, and holiday hours. required Ability to learn/utilize all computer applications as required to perform duties. required Tools and Technology Personal Computer (desktop, laptop, tablet). required General office equipment (computer, printer, fax, copy machine). required Microsoft Suite (Word, Excel, PowerPoint, Outlook). required Screening equipment including: Lancet required Sphygmomanometer (BP cuff) required Temperature probe required Hemoglobin analyzer required Phlebotomy collection equipment that may include blood mixer, Trima, Alyx required #J-18808-Ljbffr Versiti, Inc.