UI/UX Analyst

MDW Associates is seeking a UI/UX Analyst to lead User Interface and Experience requirements gathering, usability and functionality testing, and deployment activities for software and cloud-based applications to support the US Postal Services' Inspector General's Office (OIG).

This position is on-site 4 days a week at our USPS customer site in Arlington, VA.

The UI/UX Analyst may perform a combination of some or all of the following duties:

• User-Centric Design Leadership:
• Champion user-centric design principles throughout the organization.
• Collaborate with cross-functional teams to ensure alignment with business goals and user needs.
• Usability Assessment and Optimization:
• Conduct comprehensive usability assessments using various methods (user testing, heuristic evaluation, etc.).
• Identify pain points in existing software products and propose enhancements.
• Data-Driven Decision Making:
• Leverage user data and analytics to inform design choices.
• Translate insights into actionable recommendations for iterative improvements.
• Prototyping and Interaction Design:
• Create high-fidelity wireframes and prototypes that align with user expectations.
• Define interaction patterns for seamless user journeys.
• Collaboration and Mentorship:
• Mentor junior team members and provide guidance on best practices.
• Collaborate with UI designers, developers, and product managers to deliver exceptional user experiences.

Required Experience/Skills:

• 7+ years of experience in UI/UX analysis, with a track record of successful projects.
• Advanced proficiency in usability testing, user research, and interaction design.
• Expertise in industry-standard tools such as Sketch, Figma, or Adobe XD.
• Solid understanding of front-end development technologies (HTML, CSS, JavaScript).
• Excellent communication and presentation skills for stakeholder engagement.
• Excellent communication skills - strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback.
• Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions.
• Customer service skills - experience in placing the customer at the center of decision-making and continuously striving to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy.
• Problem-solving skills – the ability to identify and address customer issues, resolve conflicts, and find creative solutions to pain points.
• Adaptability – ability to proactively respond to evolving customer needs, industry trends, and shifting business dynamics.
• A high level of emotional intelligence that enables you to navigate the emotions of both customers and team members, showing empathy when needed.

Desired Experience/Skills:

• UX & UI project analysis and deployment experience in the federal government vertical
• Outstanding communication skills

Security Requirement(s):

• Public Trust - Candidates for this position must be submitted for a background investigation in order to satisfy government requirements.

Company Description

Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.

Our core capabilities include:

• Strategic Planning
• Cost Estimating
• Budget Programming and Justification
• Budget Execution
• Acquisition Management
• Financial Systems Support & Integration

MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.

Additional Information

We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:

• Health
• Dental
• Vision
• Group Life Insurance/Long Term Disability/Short Term Disability
• Retirement/401(k)
• Flexible Leave Policy

All your information will be kept confidential according to EEO guidelines.