IT Governance & Process Manager

We are seeking a highly motivated IT Operations Process Manager with strong experience in process management, data analysis, IT controls, and cyber/access management. This role is responsible for independently managing key operational processes, ensuring compliance and control effectiveness, and driving data-backed process improvements across the enterprise. The ideal candidate brings a strong technical aptitude, governance mindset, and the ability to manage structured workflows while identifying opportunities to improve efficiency, transparency, and control outcomes. Key Responsibilities Process & Operational Management Independently manage recurring operational activities with high accuracy and compliance. Ensure defensible evidence is collected and maintained to support control and audit requirements. Maintain up-to-date job aids, procedures, and documentation. Apply structured process management methodologies (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, process health monitoring). Collect, analyze, and maintain process-related data to ensure transparency and health monitoring. Leverage tools such as Google Sheets and SQL to reduce manual effort and improve process reliability. Identify inefficiencies, risks, or control gaps and recommend data-backed improvements. Analyze throughput and performance metrics to enhance operational effectiveness. Risk, Governance & Audit Support Ensure processes align with IT risk and governance standards. Identify and remediate potential non-compliance gaps. Support audit activities including walkthroughs and evidence collection. Maintain control integrity while enabling operational efficiency. Technical & Systems Engagement Understand system interactions across application, server, and data layers. Interpret how APIs, file transfers, and system integrations support controls. Provide Level 1 support to internal stakeholders navigating operational processes. Escalate issues appropriately to Level 2/3 teams with clear documentation and recommended actions. Cyber & Access Management Apply knowledge of cybersecurity and access management concepts. Ensure access controls and processes comply with documented standards. Support compliant end-user access provisioning while mitigating inappropriate access risk. Required Qualifications Strong understanding of process management frameworks (CTQs, KPIs, SIPOCs, Swimlanes, RACIs, control charts, throughput monitoring). Knowledge of IT risk, governance, and compliance fundamentals . Experience executing and designing structured workflows. Technical understanding of system interactions (APIs, file transfers, multi-layer applications). SQL (executing, modifying, and creating queries) Experience documenting procedures and producing structured reports. Understanding of cybersecurity and access management concepts . Preferred Qualifications Yellow Belt certification or process improvement training. Experience supporting internal audits, controls, or risk remediation initiatives. Experience with end-to-end process mapping and operational optimization. Strong analytical and problem-solving skills Detail-oriented with high quality standards Process-driven and control-focused mindset Ability to operate independently in a technical environment Clear communicator able to translate complex process issues into actionable improvements #J-18808-Ljbffr